Customer Success Manager - 12M Fixed Term (German Speaker)

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance client relationships and drive contract renewals. This role requires fluency in both English and German, along with a proven sales background. You will manage the entire renewal process, ensuring customer satisfaction and identifying upselling opportunities. Join a company that values trust, transparency, and inclusion, while offering a hybrid work environment and opportunities for professional growth. If you're passionate about customer engagement and have a knack for solution-selling, this is the perfect opportunity for you.

Benefits

Flexible work options

Stock purchase plans

Development programs

Community engagement opportunities

Qualifications

• Proven experience in meeting or exceeding sales targets.
• Ability to grow and secure revenue from assigned client accounts.

Responsibilities

• Manage all renewal process aspects, from onboarding to contract review.
• Conduct customer performance reviews and negotiate contract terms.

Skills

Salesforce

Solution Selling

Customer Retention

Contract Negotiation

Time Management

Problem Solving

Communication Skills

Account Development

Education

C1 level in English

C1 level in German

Tools

Salesforce

Job description

Customer Success Manager - 12M Fixed Term (German Speaker), London

Client: Getty Images

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 93a3b1c23eb2

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Customer Success Manager - German & English speaker

Location: London, United Kingdom / Dublin, Ireland

Contract: Fixed Term - 12 Months

Workstation: Hybrid

Note: C1 level or above in English and German (written and verbal) is required for this role. You must have both to be considered.

Who You Are:

1. The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images customer base, comprised of German and Spanish clients across Europe.
2. You handle all aspects of the contract renewal process, from onboarding to ensuring adoption, usage, and consumption, proactively solving issues, and completing renewals or upgrades.
3. You will conduct customer performance reviews through discovery conversations, renewal negotiations, and closure.
4. You enjoy deep discovery and solution-selling.
5. Customer interactions are handled via web conferencing, telephone, email, for all sales cycle aspects including pricing, quotations, inquiries, negotiation, and problem resolution.
6. Salesforce is used for order entry, tracking, information gathering, troubleshooting, and research.

Your Next Challenge:

1. Follow up on all assigned contract renewal opportunities.
2. Manage all renewal process aspects, from onboarding to contract review, negotiations, and closure.
3. Collaborate with product specialists and supporting departments on renewal contracts.
4. Meet and exceed quarterly sales quotas for contract renewals.
5. Negotiate contract terms that meet client needs and increase revenue for Getty Images.
6. Accurately enter customer and sales data into Salesforce and related systems.

What You'll Need:

1. Proven experience in meeting or exceeding sales targets.
2. Experience with enterprise/solution selling.
3. Ability to grow and secure revenue from assigned client accounts.
4. Skills in selling and upselling to enhance customer retention and penetrate accounts.
5. C1 level or above in English and German.
6. Knowledge of additional languages is advantageous but not essential.
7. Ability to quickly build rapport and understand clients’ business directions and needs.
8. Experience in account development and identifying growth opportunities.
9. Excellent time management and deep discovery skills to identify new solutions.
10. Ability to overcome objections, problem-solve, and present persuasively.

About Getty Images:

We believe in the power of visuals. Our brands—Getty Images, iStock, and Unsplash—offer a full range of content solutions to meet diverse needs. Whether for commercial, philanthropic, or societal purposes, our visuals help organizations communicate effectively and inspire action.

Working at Getty Images:

We aim to be a top global employer, providing resources and experiences that enable you to excel. Our culture is guided by leadership principles emphasizing trust, transparency, inclusion, and collaboration. We value diversity, inclusion, and the well-being of our employees, offering various development programs, flexible work options, and community engagement opportunities.

Getty Images Holdings, Inc. is publicly traded on the NYSE under the symbol "GETY". Employees may participate in stock purchase plans and benefit from our commitment to growth, learning, and inclusivity.