Customer Success Manager

eflow Global; Reading; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in Regtech is seeking a dynamic Customer Success Manager to enhance client relationships and ensure satisfaction. This role offers the opportunity to engage proactively with clients, providing them with the tools they need for success. You will be instrumental in understanding client needs and aligning our solutions to meet them. If you're passionate about fostering strong client connections and eager to grow in a fast-paced tech environment, this position is perfect for you. Join a forward-thinking team and take your career to the next level!

Qualifications

• Proven experience in customer success or client relationship management.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Build strong, long-lasting relationships with clients.
• Ensure clients are deriving maximum value from our products.
• Monitor and analyze customer usage patterns.

Skills

Customer Relationship Management

Communication Skills

Analytical Skills

Problem-Solving

Proactive Initiative

Education

Bachelor's Degree

Tools

CRM Software

Job description

This range is provided by eflow Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Company Overview

eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.

Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part of our expansion plans, we are actively recruiting talented individuals who want to progress and develop their career in a fast-paced tech company.

Role Description

As a Customer Success Manager, you will be responsible for managing and nurturing relationships with our clients. Your primary focus will be to ensure the satisfaction and success of these clients. The role involves a combination of proactive client engagement and strategic relationship management.

It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic, and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.

Key Responsibilities

1) Client Relationship Management:

• Build strong, long-lasting relationships with clients.
• Understand clients' business needs and align our solutions to meet those needs.
• Serve as the main point of contact for client inquiries, concerns, and escalations.

2) Customer Success:

• Ensure clients are deriving maximum value from our products and services.
• Monitor and analyse customer usage patterns and provide proactive recommendations for optimization and efficiency.
• Conduct regular check-ins to assess client satisfaction and address any issues.

3) Product Knowledge:

• Stay updated on our product offerings and industry trends.
• Train clients on new features and functionalities to optimise their usage.

4) Performance Metrics:

• Maintain high customer satisfaction scores and retention rates.

5) Communication:

• Provide regular updates to clients on new features, upgrades, and relevant industry information.
• Collaborate with internal teams to ensure client needs are communicated and addressed effectively.

Successful performance in the Customer Success Manager role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the Team.

Qualifications and Skills

• Proven experience in customer success or client relationship management.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proactive and self-motivated, demonstrating a high level of initiative.
• Familiarity with CRM software and other relevant tools.
• Bachelor’s degree preferable but not essential depending on experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at eflow Global by 2x

Get notified about new Customer Success Manager jobs in Reading, England, United Kingdom.

Reading, England, United Kingdom 6 days ago

Reading, England, United Kingdom 3 days ago

Campaign Marketing Manager – Advisory (12-month FTC)

Reading, England, United Kingdom 3 days ago

Reading, England, United Kingdom 2 days ago

Theale, England, United Kingdom 5 days ago

Reading, England, United Kingdom 4 days ago

Reading, England, United Kingdom 2 days ago

Campaign Marketing Manager - Advisory (12 month FTC)

Reading, England, United Kingdom 2 days ago

Partner Marketing Programs Manager, EMEA

Reading, England, United Kingdom 3 days ago

Reading, England, United Kingdom 3 days ago

Reading, England, United Kingdom 2 days ago

Reading, England, United Kingdom 1 week ago

New business Senior National Account manager - Outbased

Reading, England, United Kingdom 1 week ago

Reading, England, United Kingdom 2 hours ago

Reading, England, United Kingdom 5 hours ago

Technical Account Manager, Enterprise Support

Reading, England, United Kingdom 1 week ago

Nisa / Morrisons Wholesale National Account Manager

Reading, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 3 hours ago

Key Account Manager - Strategic Enterprise Solutions

Reading, England, United Kingdom 6 days ago

Reading, England, United Kingdom 5 days ago

Product Assessment Manager / Healthcare Sales

Reading, England, United Kingdom 3 weeks ago

Reading, England, United Kingdom 3 days ago

Reading, England, United Kingdom 3 days ago

Reading, England, United Kingdom 3 days ago

Reading, England, United Kingdom 6 days ago

Reading, England, United Kingdom 1 month ago

Business Product Manager (Defense Device & CPE)

Aldermaston Wharf, England, United Kingdom 3 days ago

Reading, England, United Kingdom 4 days ago

Reading, England, United Kingdom 1 week ago

Reading, England, United Kingdom 2 days ago

Reading, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.