Customer Success Manager

J Street Group; Manchester; Hybrid; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Hybrid working up to 3 days WFH

Birthday on us

L&D budget for career development

Well-being & health support

Cycle to work

Job summary

Street Group, a Manchester-based PropTech company, is seeking a Customer Success Manager to build strong relationships with enterprise clients and drive adoption of Street.co.uk and Spectre. The role blends strategic account support with day-to-day execution, leveraging strong communication and organization to deliver exceptional customer outcomes.

You will work in a hybrid setup, with potential for remote collaboration and a focus on expanding value across Street Group products for major estate

Qualifications

• Background in Customer Success, ideally within the tech/SaaS space.
• Passionate about providing a first-class customer experience.
• Excellent written and verbal communication skills (fluent English).
• Independent, self-starter with the drive to help a growing company.
• Highly organised with exceptional attention to detail.

Responsibilities

• Immersing yourself in the company and product knowledge.
• Ensuring feedback flows to relevant business and product teams.
• Supporting clients to achieve great results with Street.co.uk and maximise value.
• Collaborating with sales and tech teams to design new product features reflecting customer voice.
• Implementing proactive solutions to potential issues for customers.
• Providing exceptional technical support via phone and email.
• Upselling additional products to existing clients.

Skills

Customer Success background

SaaS/tech familiarity

First-class customer experience

English communication

Independent worker

Highly organized

Job description

Customer Success Manager

Manchester (Hybrid, up to 3 days WFH) | up to £33k (OTE up to £40k)

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we’re investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long-term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group.

Over the past six years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long‑term value across Street Group's ecosystem of products.

You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business.

A bit about you…

• You’ll have a background in Customer Success, ideally within the tech/SaaS space

• You are passionate about providing a first-class customer experience

• You have excellent written and verbal communication skills (fluency in written and spoken English)

• You're a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth

• You're highly organised with exceptional attention to detail

Here’s what you can expect to be working on as a Customer Success Manager at Street Group

• Immersing yourself in the company and building knowledge of our evolving product

• Ensuring feedback flows from Customer Success to the relevant business and product teams

• Supporting our clients to achieve great results with Street.co.uk and proactively ensuring existing clients are getting the most out of the software

• Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers

• Implementing creative solutions to proactively resolve potential issues for customers

• Providing exceptional technical support via phone and email to Street clients

• Upselling additional products to existing clients

Who are Street Group?

We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Back in 2015, our co‑Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first‑hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi‑award‑winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game‑changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on‑demand' needs of customers and their busy lifestyles.

Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Why join Street Group?

Hybrid-working - you can work from home up to 3 days per week

Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)

Joining a culture that supports your development and encourages growth

£500 yearly L&D budget for your career development

Your birthday on us - we pay, you stay away

‘Give something back’ - 2 paid days volunteering on us

Enhanced maternity, paternity & adoption pay

Mental health & well-being support via Health Assured

Regular well-being initiatives

Flexible working hours

Public transport season ticket loans

Paid menopause leave

Holiday buying scheme

Joining a new team in an exciting business with huge ambition

Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day

A chance to work on cutting‑edge technology

Comfortable, relaxed office space - office dogs welcome!

Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

Company and team off‑sites, events and happy hours

Cycle to work scheme

Electric car salary sacrifice scheme

Feel good about sustainability - we're a climate‑positive company!

Salary

Up to £33,000 plus commission, with an estimated OTE of £40k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process

3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager in-person interview, including a task > Final in-person interview

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!