Customer Success Manager

Heron Foods; Malton; On-site; GBP 80,000 - 100,000; Full time

Job description

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• Problem‑solving mindset
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Technical Implementation Manager

Description of the role.

• Travel to customer sites across the UK
• Install company hardware where required (tablets, tablet scanners, etc.)
• Configure the business system on‑site (users, vehicles, workshops, sites, permissions, setup)
• Deliver hands‑on training to mechanics, workshop managers, office staff, and drivers
• Ensure the customer is fully operational before leaving site
• Provide go‑live day and post support
• Gather feedback and relay it directly to the development team
• Support customers in the first month post‑installation with practical guidance

Preferred Profile:

• Working from home
• Being on the road
• Practical hands‑on work
• Training people
• Seeing customers successfully adopt and use the system
• High‑energy environments like workshops, depots, and transport yards

Remuneration:

• Competitive base salary in line with skills and experience
• Bonus on each customer success
• Quarterly company team bonus
• Commission on upsells, sole demos and setups, etc.

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Contract: Permanent

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