Customer Success Manager

SymphonyAI; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where you will play a vital role in ensuring client satisfaction and driving the success of innovative AI solutions. In this dynamic position, you'll collaborate with cross-functional teams, foster strong client relationships, and proactively address challenges to enhance customer experiences. With a flexible hybrid working model and access to the latest technologies, this opportunity offers a chance to make a tangible impact in the retail sector. If you have a passion for customer success and a proactive mindset, this role is perfect for you.

Benefits

Competitive Salary

Flexible Hybrid Working Model

Access to Latest Technologies

Opportunity to Make an Impact

Qualifications

• Proven experience in managing customer relationships, ideally in retail or technology.
• Excellent verbal and written communication skills, fluency in English preferred.

Responsibilities

• Foster strong relationships with clients and ensure alignment with solutions.
• Monitor customer satisfaction and identify opportunities for enhancement.

Skills

Customer Relationship Management

Communication Skills

Problem-Solving

Client Focus

Proactive Attitude

Job description

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JOIN US! We seek a Customer Success Manager to join our SymphonyAI Retail team, based in Europe.

As a key member of the SymphonyAI Retail team, you will work closely with our clients and internal teams to ensure the successful adoption and implementation of our solutions. Your role will be pivotal in building and maintaining strong client relationships, ensuring customer satisfaction, and driving the continued success of SymphonyAI Retail's offerings.

Job Description

What You'll Do

1. Foster strong relationships with clients by understanding their needs and objectives, ensuring alignment with SymphonyAI Retail solutions.
2. Collaborate with cross-functional teams to support the seamless implementation and integration of our solutions, addressing clients' operational and strategic goals.
3. Monitor customer satisfaction and product usage, identifying opportunities to enhance value and drive further adoption of our solutions.
4. Act as a trusted advisor to clients, providing guidance and best practices to maximize the benefits of SymphonyAI Retail products.
5. Identify and mitigate potential challenges or risks in client accounts, ensuring proactive resolution and customer success.

What You'll Bring

1. Experience in Customer Success: Proven experience in managing customer relationships and ensuring their success, ideally within the retail or technology sectors.
2. Communication Skills: Excellent verbal and written communication skills, with fluency in English and another European language preferred, facilitating effective interaction with diverse clients and teams.
3. Problem-Solving Abilities: Strong analytical and problem-solving skills to address client challenges and propose strategic solutions.
4. Client Focus: A strong customer-centric approach with the ability to build and nurture trusted advisor relationships with stakeholders at all levels.
5. Proactive Attitude: A self-motivated and proactive mindset, with the ability to work independently and as part of a team to drive customer success.

What We Offer

1. Competitive Salary and benefits package designed to attract and retain top talent.
2. Flexible Hybrid Working Model to support a healthy work-life balance.
3. Access to the Latest Technologies and tools to enhance your work and skills.
4. A Chance to Make a Tangible Impact on cutting-edge AI solutions.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.