Customer Success Manager

Arkbridge Pte Ltd; Greater London; Hybride; GBP 40 000 - 60 000; Plein temps

Résumé du poste

ArkBridge Pte Ltd in London is seeking a client-centric Account Manager to be the go-to contact for clients, ensuring they get the best from our tools, support, and services.

You will onboard clients, educate them on platform features, and coordinate with support and trading teams to resolve inquiries. The role requires 2–3 years in fintech or customer success, excellent communication, and a proactive approach to service for high-net-worth clients.

Qualifications

• 2–3 years in account management, fintech, or customer success.
• Strong understanding of trading platforms and financial instruments.
• Excellent interpersonal and problem-solving skills.
• Client-focused, with a proactive approach to service.
• Comfortable communicating with high-net-worth clients.

Responsabilités

• Onboard and educate new clients on platform features
• Manage client relationships and act as the voice of the customer
• Handle inquiries and coordinate with support and trading teams
• Identify upsell and retention opportunities
• Monitor client activity and ensure satisfaction

Connaissances

Communication

Relationship management

Fintech knowledge

Client-focused

Problem-solving

Description du poste

Description:

You’ll be the go-to contact for ArkBridge clients, ensuring they get the best from our tools, support, and services. This role is ideal for someone with excellent communication skills, product understanding, and a client-first mindset.

Responsibilities:

• Onboard and educate new clients on platform features


• Manage client relationships and act as the voice of the customer


• Handle inquiries and coordinate with support and trading teams


• Identify upsell and retention opportunities


• Monitor client activity and ensure satisfaction

Requirements:

• 2–3 years in account management, fintech, or customer success


• Strong understanding of trading platforms and financial instruments


• Excellent interpersonal and problem-solving skills


• Client-focused, with a proactive approach to service
  
• Comfortable communicating with high-net-worth clients