Enable job alerts via email!

Customer Success Manager

AU10TIX

Greater London

On-site

GBP 55,000 - 75,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company in identity management is seeking a Customer Success Manager in London. The role involves enabling clients to prevent fraud, building relationships, and ensuring product adoption. Ideal candidates will have 5 years of B2B experience, strong analytical skills, and a technical background.

Qualifications

5 years' experience as a Customer Success Manager in B2B companies.
Experience in SAAS/product companies.

Responsibilities

Enable customers to prevent fraud and win customers effectively.
Monitor usage and product adoption, provide coaching/training.

Skills

Project Management

Analytical Skills

Problem Solving

Technical Orientation

Education

Bachelor's Degree in Exact Sciences or Engineering

1 month ago Be among the first 25 applicants

Direct message the job poster from AU10TIX

AU10TIX, an identity management company headquartered in Israel, leverages cutting-edge machine learning and computer vision to define how companies and customers confidently connect. From identity document verification to biometric authentication, liveness detection, electronic identity data verification, and synthetic fraud detection, the company provides critical, modular solutions that link physical and digital identities in order to automate customer onboarding and ongoing customer verification.

AU10TIX supports some of the world’s most well-known and highly regulated brands in balancing user experience with risk, safety and compliance. We’re on a mission to obliterate fraud while furthering a more secure and inclusive world—and believe that, together, we can harness and protect the power of everyone’s biggest asset: our personal identity.

For more information and the latest company news, visit www.AU10TIX.com.

We are now on the lookout for a CSM to join our team in London.

Responsibilities:

As a CSM you will be part of a global team whose mission is to enable our customers prevent fraud more effectively and win customers more efficiently.
Be a trusted advisor to our customers by establishing an excellent rapport.
Understand the business needs, technical requirements, and processes to deliver value.
Collaborate with sales, solution engineer, product and R&D.
Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
Address customer problems directly, when possible, and educate them on how to do so themselves going forward

Requirements:

5 years' experience as a Customer Success Manager in B2B companies. Experience in SAAS/product companies.
Project management experience with excellent organizational skills.
Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
Ability to work independently as well as to operate alongside global teams.
Strong analytical and problems solving skills.
Strong technical orientation.
Bachelor's Degree in exact sciences or engineering fields.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Business Development and Customer Service
Industries
Technology, Information and Internet

Referrals increase your chances of interviewing at AU10TIX by 2x