Customer Success Manager

Hired By Startups; Greater London; Hybrid; GBP 35,000 - 43,000; Full time

Job summary

A high growth care tech startup is seeking a Customer Success Manager to engage new clients and enhance their experience on the platform. This role involves problem-solving, client education, and collaboration with various teams. The position offers a competitive salary, bonuses, equity options, and a hybrid working model.

Benefits

Hybrid working (2 days per week in London office)

Equity options in a high growth startup

Bonus, up to £4k per year

Qualifications

• Experience engaging with clients in sales, account management or customer success.
• Ability to convey complex information understandably.
• Experience in a high growth startup is beneficial.

Responsibilities

• Engage with care providers as they register on the platform.
• Help clients achieve key platform utilisation metrics.
• Identify and solve problems across process and product.

Skills

Organisational skills

Problem solving

Client engagement

Job description

Customer Success Manager

CareTech Startup

London (Hybrid, 2 days office)

£35k base + £4k bonus + equity options + benefits

At Hired By Startups, we’re working with a high growth, well funded care tech startup, hiring a Customer Success Manager to join their team, as their first customer success hire.

As the first Customer Success Manager, you’ll be responsible for engaging with new clients as they register on this startup’s platform, reducing their time to value.

If you’re looking to join a socially impactful startup, revolutionising the care sector, this could be for you. Keep reading…

About the role

As Customer Success Manager, you will:

• Engage with care providers as they register on the platform.
• Understand each client’s needs and educate them on how the platform works.
• Help clients achieve key platform utilisation metrics, ultimately reducing their time to value.
• Identify and solve problems across process and product, working with Sales, Ops and Product.
• Report insights back internally to understand key metrics and suggest improvements.

About you

As Customer Success Manager, you’ll need:

• To be highly organised, able to manage a high number of clients at any one time.
• To be able to convey fairly complex information in an understandable manner to customers.
• A problem solving mindset, to see what’s not working and work cross-functionally on solutions.
• Experience engaging with clients, whether that’s in sales, account manager or customer success.
• Previous experience in a high growth startup would be beneficial.
• To be confident working independently in your role, with help available as needed.

Benefits

As Customer Success Manager, you can expect:

• £35k base salary
• Bonus, up to £4k per year (paid quarterly)
• Hybrid working (2 days per week in London office, flexible)
• Equity options in a high growth startup

If you’re looking for a new role and want to join a high growth, socially impactful startup, this could be the one for you. Apply now!

At Hired By Startups, we help ambitious companies hire exceptional go-to-market talent. Visit our website for more information.