Customer Success Manager

Nurtur Ltd.; East Midlands; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Health plan

On-site parking

Hybrid after probation

Job summary

Nurtur Ltd is seeking a Customer Success Manager to join our nurtur. tech brands in a full-time role. You will focus on retention and growth across our brands, delivering excellent customer success, training, and guiding clients to effective marketing strategies that maximise ROI.

Based in Little Eaton near Derby, you’ll work a 9am–5:30pm schedule with hybrid options after probation, enjoying benefits including 25 days holiday plus bank holidays and a health plan.

Qualifications

• Minimum three years in Customer Service or Account Management.
• Self-starter with ability to proactively manage work.
• Creative thinker for innovative ideas and solutions.
• Confident written and verbal communicator with strong presentation skills.
• Comfort with email, social media, video calls, webinars or in person.
• Strong knowledge of digital marketing and its business value.
• Excellent organisational and follow-up skills.
• Good problem-solving abilities with logical solutions.
• Upbeat, proactive attitude and passion for helping others succeed.
• Able to multi-task, prioritise and manage time effectively.
• Ensure realistic timelines and deliverables for clients.

Responsibilities

• Own the support, adoption and expansion of assigned customers across brands.
• Be the main point of contact for customers.
• Handle upselling and renewal enquiries.
• Deliver monthly strategy and ROI reviews to customers.
• Engage regularly with customers on social media and maintain visibility.
• Escalation liaison between customer, Support, and Product Teams to resolve issues.
• Develop deep understanding of customer objectives and how the product helps.
• Be a brand ambassador and build the company brand with every interaction.

Skills

Customer service

Account management

Communication

Digital marketing knowledge

Organisation

Problem solving

multitasking

Time management

Client relations

Proactiveness

Job description

Nurtur Ltd are looking for a Customer Success Manager for one of its nurtur. tech brands

Nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents.

Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate, and nurture leads for our clients to capitalise and expand their market share.

The opportunity

We’re looking for a Customer Success Manager to join us full-time. As a Customer Success Manager, you will be responsible for the retention and growth of our customers across out brands. Joining a fast-growing company at the forefront of digital marketing.

Your focus will be to build relationships with our customers through delivering excellent customer success, training, and guiding your customers to deliver strong marketing and business strategies that will generate maximum Return on Investment (ROI) for our clients and help us to continually exceed our retention objectives.

About you:

• You’ll have at least three years of Customer Service/ Account Management experience.
• You’ll have a self-starter mentality with the ability to proactively get on with work.
• You’ll be a creative thinker, able to come up with innovative new ideas and solutions to deliver success to your customers.
• You’ll be a confident and clear communicator with excellent writing and presentation skills.
• You’ll be comfortable expressing yourself via email, social media, video conference, webinars, or in-person.
• You’ll have a strong knowledge of digital marketing and the value it brings to businesses.
• You’ll have excellent organisational and follow-up skills.
• You’ll possess excellent problem-solving skills: you’ll be able to adapt to any situation and propose clear logical solutions.
• You’ll have an upbeat and proactive attitude with a passion for helping others succeed.
• You’ll be able to multi-task, prioritise and manage your time effectively.
• Ensuring that client expectations are managed effectively by providing realistic timelines and deliverables.
• Proactively identifying future needs and requirements of clients to provide timely solutions and support.

Roles and responsibilities:

• Owning the support, adoption, and expansions of your allocated customers across our brands.
• Act as the main point of contact for your customers.
• Handle upselling and renewal enquiries for your customers.
• Deliver monthly strategy and business reviews to demonstrate ROI to customers.
• Regularly engage with your customers on social media and stay on their radar.
• Act as an escalation liaison between the customer, our Support Team, and Product Teams to help resolve technical issues blocking product adoption or usage.
• Develop a deep understanding of individual customer objectives and how our product can facilitate these for them.
• Be always a brand ambassador and build our company brand with each interaction.

This will be based out of our Nurtur office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. It’s a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am – 5.30 pm Monday to Friday so you’ll have the weekends to relax and recharge.

Hybrid working will be available after probation period is passed.

The successful applicant will receive and have access too:

• 25 days holiday plus the 8 bank holidays
• Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.