Customer Success Leader

Symphony EYC; London Borough of Harrow; On-site; GBP 80,000 - 120,000; Full time

Job summary

Join a leading AI solutions provider as a Customer Success Leader, where you'll oversee a dedicated team ensuring exceptional customer experiences across EMEA. This role emphasizes strategic leadership, fostering partnerships, and leveraging analytical insights to drive customer success in the retail sector. You’ll engage with senior stakeholders to align goals with our innovative AI-driven offerings for long-term success.

Benefits

Flexible hybrid working model

Competitive salary and benefits package

Access to the latest technologies

Opportunity to impact AI solutions

Qualifications

• Extensive experience in customer success or account management roles.
• Proven leadership skills with cross-functional teams.
• Strong understanding of retail industry trends.

Responsibilities

• Lead the Customer Success strategy across EMEA.
• Manage a team of Customer Success Managers.
• Analyze customer feedback and performance data to enhance service delivery.

Skills

Leadership

Analytical skills

Relationship building

Strategic insight

Job description

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Join to apply for the Customer Success Leader role at SymphonyAI

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Introduction

Introduction

JOIN US! We seek a Customer Success Leader to join our SymphonyAI Retail team , based in Europe .

As a key member of the SymphonyAI Retail team, you will work closely with senior leadership, product teams, and customers across the EMEA region to drive successful adoption and satisfaction with our retail solutions. You will manage a team of Customer Success Managers and Client Partner Managers, ensuring alignment with sales targets and customer Net Promoter Scores (NPS). Your expertise and leadership will be crucial in ensuring our customers achieve their business goals through our AI-driven innovations.

Job Description

What you’ll do

• Leadthe Customer Success strategy for EMEA, ensuring a seamless and positive customer experience from onboarding through to long-term partnership.
• Managea team of Customer Success Managers and Client Partner Managers, setting clear performance goals and fostering a high-performing culture.
• Developand implement programs that foster customer engagement, retention, and satisfaction, aligning with business objectives and metrics, including sales targets and NPS scores.
• Collaboratewith product and sales teams to identify opportunities for product enhancements and cross-sell initiatives, driving additional value for customers.
• Analyzecustomer feedback and performance data to generate insights, addressing challenges and leveraging opportunities to enhance service delivery.
  
  

What You’ll Bring

• Extensive Experiencein customer success or account management roles, with a focus on the retail sector and a track record of delivering successful outcomes across EMEA.
• Proven Leadership Skillswith the ability to inspire and manage cross-functional teams, fostering a culture of excellence and customer-centricity.
• Strong Strategic Insightinto retail industry trends and challenges, using this knowledge to inform customer success strategies.
• Exceptional Communication and Relationship-Buildingabilities, with experience engaging with senior stakeholders and decision-makers.
• Analytical and Problem-Solving Skillsto interpret data and feedback, crafting actionable strategies that enhance the customer journey.
• Familiarity with Sales Targets and NPSas key performance metrics, with a successful history of driving improvements in these areas.
  
  

What We Offer

• Competitive Salaryand benefits package designed to attract and retain top talent.
• Flexible Hybrid Working Modelto support a healthy work-life balance.
• Access to the Latest Technologiesand tools to enhance your work and skills.
• A Chance to Make a Tangible Impacton cutting-edge AI solutions driving the future of retail.
  
  

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Visit here , for more information about how we hire, what’s in it for you, our culture and values.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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