Customer Success Lead – UK

Evondos AB; United Kingdom; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Evondos UK is expanding its Customer Projects Team, seeking a Customer Success Lead to coordinate UK Project Managers and drive successful, live services for customers. You will manage delivery quality, timelines and outcomes while shaping the UK market entry and collaborating with sales and customer demonstrations.

The role requires nursing/care background, strong leadership, excellent communication, and the ability to travel roughly 50% across the UK. Hybrid field-based work is expected.

Qualifications

• Proven track record in a dedicated project management role.
• Clinical background with understanding of nursing and care roles.
• Experience leading or coordinating people, including coaching.
• Excellent communication and presentation skills with stakeholders.
• Highly organized, proactive, and able to prioritize multiple projects.
• Willingness to travel extensively across the UK (about 50%).

Responsibilities

• Own end-to-end delivery of service implementations for UK customers, driving quality, timelines and outcomes.
• Coordinate and enable the UK's Customer Project Managers, balancing workload and ensuring consistent ways of working.
• Step in as the escalation point for complex customer project issues, keeping delivery on track when it matters most.
• Coach and develop Customer Project Managers, building capability and sharing best practice across the team.
• Continuously improve delivery processes, tools and templates, and help align local execution with global Evondos standards.
• Bring service and delivery expertise into UK market entry and sales activity — sales meetings, project planning and customer demonstrations.

Skills

Project management

Leadership

Communication

Organizational skills

Travel readiness

Education

Clinical background (nursing/care)

Job description

At Evondos, we're on a mission to Give Time Back.

• Time for care staff to care, not administer


• Time for families to stop worrying


• Time for people to live independently


• Time and capacity returned to healthcare systems

Behind every successful home-care implementation is a Customer Success team that gets the details right — and that's where you come in.

About the Team & the Role

Evondos UK is growing, and the Customer Projects Team sits at the heart of that growth — turning new customer wins into successful, live services. As Customer Success Lead, you'll coordinate and enable the UK's Customer Project Managers, keep implementations running smoothly, and play a visible role in shaping how Evondos builds its presence in this market.

What You’ll Do

• Own the end-to-end delivery of Evondos service implementations for UK customers, driving quality, timelines and outcomes.


• Coordinate, support and enable the UK's Customer Project Managers, balancing workload and keeping ways of working consistent across the team.


• Step in as the escalation point for complex customer project issues, keeping delivery on track when it matters most.


• Coach and develop Customer Project Managers, building capability and sharing best practice across the team.


• Continuously improve delivery processes, tools and templates, and help align local execution with global Evondos standards.


• Bring service and delivery expertise into UK market entry and sales activity — sales meetings, project planning and customer demonstrations.

What You’ll Bring

• A proven track record in a dedicated project management role.


• A clinical background, with real understanding of nursing, care management or care assistant roles and how that environment works.


• Experience leading or coordinating people, including coaching and developing team members.


• Excellent communication and presentation skills — equally comfortable talking with nurses and care staff \"on the floor\" as with senior stakeholders.


• A highly organized, hands-on, proactive approach, with the ability to prioritize across several projects at once.


• Willingness to travel extensively across the UK (around 50% of your time).

Bonus points if you have experience in home healthcare or domiciliary care, or a background in customer support or member services.

Why Join Evondos?

• Take on a highly visible role at a pivotal moment as Evondos scales its UK presence.


• Work at the intersection of healthcare, technology and customer success, with real ownership over delivery and team development.


• Help shape processes, tools and ways of working for a growing UK team, not just follow them.


• Join a values-led team guided by Make It Safe, Show Direction, Enable Growth and Take Good Care.

Most importantly, you'll join a company where your work directly contributes to improving the lives of healthcare professionals, patients, and families every day.

Practical Details

Location: United Kingdom — field-based / hybrid, with frequent travel to customers and team locations across the UK (around 50% of your time).

Reporting line: UK Managing Director.

Together we are strong

Equal opportunity: Evondos is an equal opportunity employer. We welcome applications from everyone regardless of age, gender, gender identity or expression, sexual orientation, race, ethnicity, nationality, religion or belief, disability, or neurodivergence, and we base our hiring decisions on merit and role fit alone.

Reasonable adjustments: We want every candidate to be able to do their best throughout our process. If you're neurodivergent, live with a disability, or would simply benefit from an adjustment at any stage — for example to an assessment, interview format, or interview environment — let us know at [e-mail] and we'll do our best to accommodate you.

Your data: By applying, you agree to Evondos processing your personal data as part of this recruitment process. For details on what we collect, how we use it, and how long we keep it, see our Data & Privacy Policy.