Customer Success Lead

Evondos; Lancashire; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Evondos is expanding its UK Customer Projects Team. The Customer Success Lead will coordinate and enable the UK Customer Project Managers, ensuring successful, live services for new and existing customers while aligning delivery with global Evondos standards.

You will drive delivery quality, timelines and outcomes, travel across the UK, and shape how Evondos builds its UK market presence through service delivery excellence.

Qualifications

• Proven track record in a dedicated project management role.
• Clinical background with nursing, care management or care assistant understanding.
• Experience leading or coordinating people and coaching team members.

Responsibilities

• Own the end-to-end delivery of Evondos service implementations for UK customers, driving quality, timelines and outcomes.
• Coordinate, support and enable the UK's Customer Project Managers, balancing workload and ensuring consistent ways of working.
• Step in as the escalation point for complex customer project issues, keeping delivery on track.
• Coach and develop Customer Project Managers, sharing best practice across the team.
• Improve delivery processes, tools and templates and align local execution with global standards.
• Contribute delivery expertise to UK market entry and sales activity, including meetings and demonstrations.

Skills

Project management

Healthcare background

Leadership

Communication skills

Travel readiness

Education

Healthcare background

Job description

At Evondos, we're on a mission to Give Time Back.

• Time for care staff to care, not administer
• Time for families to stop worrying
• Time for people to live independently
• Time and capacity returned to healthcare systems

Behind every successful home-care implementation is a Customer Success team that gets the details right - and that's where you come in.

About The Team & The Role

Evondos UK is growing, and the Customer Projects Team sits at the heart of that growth - turning new customer wins into successful, live services. As Customer Success Lead, you'll coordinate and enable the UK's Customer Project Managers, keep implementations running smoothly, and play a visible role in shaping how Evondos builds its presence in this market.

What You'll Do

• Own the end-to-end delivery of Evondos service implementations for UK customers, driving quality, timelines and outcomes.
• Coordinate, support and enable the UK's Customer Project Managers, balancing workload and keeping ways of working consistent across the team.
• Step in as the escalation point for complex customer project issues, keeping delivery on track when it matters most.
• Coach and develop Customer Project Managers, building capability and sharing best practice across the team.
• Continuously improve delivery processes, tools and templates, and help align local execution with global Evondos standards.
• Bring service and delivery expertise into UK market entry and sales activity - sales meetings, project planning and customer demonstrations.

What You'll Bring

• A proven track record in a dedicated project management role.
• A clinical background, with real understanding of nursing, care management or care assistant roles and how that environment works.
• Experience leading or coordinating people, including coaching and developing team members.
• Excellent communication and presentation skills - equally comfortable talking with nurses and care staff 'on the floor' as with senior stakeholders.
• A highly organized, hands-on, proactive approach, with the ability to prioritize across several projects at once.
• Willingness to travel extensively across the UK (around 50% of your time).

Bonus points if you have experience in home healthcare or domiciliary care, or a background in customer support or member services.

Why Join Evondos?

• Take on a highly visible role at a pivotal moment as Evondos scales its UK presence.
• Work at the intersection of healthcare, technology and customer success, with real ownership over delivery and team development.
• Help shape processes, tools and ways of working for a growing UK team, not just follow them.
• Join a values-led team guided by Make It Safe, Show Direction, Enable Growth and Take Good Care.

Most importantly, you'll join a company where your work directly contributes to improving the lives of healthcare professionals, patients, and families every day.

Practical Details

Location: United Kingdom - field-based / hybrid, with frequent travel to customers and team locations across the UK (around 50% of your time).

Reporting line: UK Managing Director.

Want to help us Give Time Back? We'd love to hear from you.

Together we are strong

Equal opportunity

Evondos is an equal opportunity employer. We welcome applications from everyone regardless of age, gender, gender identity or expression, sexual orientation, race, ethnicity, nationality, religion or belief, disability, or neurodivergence, and we base our hiring decisions on merit and role fit alone.

Reasonable adjustments

We want every candidate to be able to do their best throughout our process. If you're neurodivergent, live with a disability, or would simply benefit from an adjustment at any stage - for example to an assessment, interview format, or interview environment - let us know at [e-mail] and we'll do our best to accommodate you.

Your data

By applying, you agree to Evondos processing your personal data as part of this recruitment process. For details on what we collect, how we use it, and how long we keep it, see our Data & Privacy Policy.