Customer Success Lead

Harrison Clarke; Slough; Hybrid; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Flexible/hybrid working options

Equity

Uncapped commissions

Job summary

Harrison Clarke is a leading Search & Venture firm that brings together the top 1% of Cloud, Data and AI talent. As Customer Success Lead, you will own the customer journey, ensuring customers derive maximum value from our platform and guidance to achieve business goals.

On every client call, you will drive weekly check-ins, quarterly reviews, and spot issues early to keep momentum. You will seek cross-sell opportunities and mentor the research team as part of a fast-growing consultancy.

Qualifications

• 3+ years in a Customer Success Lead or Account Management role within a B2B SaaS environment or recruitment agency.
• Strong ability to tackle hard customer problems with minimal supervision.
• Able to build relationships with stakeholders at different levels.
• Customer-first mindset with high attention to detail and multitasking ability.

Responsibilities

• Own the customer journey and ensure customers achieve value from the platform.
• Provide strategic guidance to help customers meet business goals.
• Lead weekly check-ins and quarterly reviews; spot issues early and maintain momentum.
• Identify cross-sell and upsell opportunities and mentor the research team where needed.

Skills

Customer success

Account management

Stakeholder management

B2B SaaS

Job description

Harrison Clarke is a leading Search & Venture firm that brings together the top 1% of Cloud, Data and AI talent. We are seeing a strong demand for top-tier engineering talent that can build, shape and scale tech startups.

The Role

As a Customer Success Lead at Harrison Clarke, you will be responsible for helping to ensure our customers achieve value from our platform and that we’re helping them to achieve their business goals while providing strategic guidance to our customers throughout their journey.

Being the named person to all our clients, you are on every client call, running weekly check-ins, quarterly reviews, Spot issues early and keep momentum moving. You will need to uncover potential cross-sell and upsell opportunities and demonstrate competency in all internal processes & practices by continuous support to out research team while provideing mentorship to them.

About you

• 3+ years as a Customer Success Lead or Account Management role. Within a B2B SaaS environment or a recruitment agency environment.
• Strong desire to tackle hard customer problems and proven ability do so with little or no direct daily supervision.
• Able to build relationships with different levels of stakeholder within a client organisation
• Strong customer support and emotional intelligence qualities with the ability to understand the customer’s desired strategy and be a trusted customer advocate.
• A “customer first”, detail orientated attitude
• Ability to handle multiple priorities or tasks

What We Offer

• Lucrative Rewards: Competitive base plus uncapped commissions, tied directly to your partnerships, Equity.
• Premier Client Access: Partner exclusively with the most innovative startups and enterprises, influencing their trajectories from the front lines.
• Flexible/hybrid working options available
• Shape Harrison Clarke's growth story as a key player in our consultancy expansion.
• Access to an elite delivery team to support your success

In the meantime, take a look at our website to find out more: