Customer Success Lead

Harrison Clarke; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary plus uncapped commissions

Flexible working options

Access to an elite delivery team

Job summary

Harrison Clarke is hiring a Customer Success Lead to ensure clients achieve value from their platform. The role involves running client calls, managing relationships, and uncovering business opportunities.

The ideal candidate has over 3 years in a similar role, excellent emotional intelligence, and a detail-oriented approach. The position offers competitive pay, growth opportunities, and flexible working options.

Qualifications

• 3+ years in a Customer Success Lead or Account Management role.
• Proven ability to tackle customer problems with minimal supervision.
• Strong ability to build relationships with stakeholders.

Responsibilities

• Ensure customers achieve value from the platform.
• Run weekly check-ins and quarterly reviews with clients.
• Identify cross-sell and upsell opportunities.

Skills

Customer success management

B2B SaaS experience

Emotional intelligence

Relationship building

Detail oriented

Job description

Harrison Clarke is a leading Search & Venture firm that brings together the top 1% of Cloud, Data and AI talent. We are seeing a strong demand for top-tier engineering talent that can build, shape and scale tech startups.

The Role

As a Customer Success Lead at Harrison Clarke, you will be responsible for helping to ensure our customers achieve value from our platform and that we’re helping them to achieve their business goals while providing strategic guidance to our customers throughout their journey.

Being the named person to all our clients, you are on every client call, running weekly check-ins, quarterly reviews, Spot issues early and keep momentum moving. You will need to uncover potential cross-sell and upsell opportunities and demonstrate competency in all internal processes & practices by continuous support to our research team while providing mentorship to them.

About you

• 3+ years as a Customer Success Lead or Account Management role. Within a B2B SaaS environment or a recruitment agency environment.
• Strong desire to tackle hard customer problems and proven ability do so with little or no direct daily supervision.
• Able to build relationships with different levels of stakeholder within a client organisation
• Strong customer support and emotional intelligence qualities with the ability to understand the customer’s desired strategy and be a trusted customer advocate.
• A “customer first”, detail orientated attitude
• Ability to handle multiple priorities or tasks

What We Offer

• Lucrative Rewards: Competitive base plus uncapped commissions, tied directly to your partnerships, Equity.
• Premier Client Access: Partner exclusively with the most innovative startups and enterprises, influencing their trajectories from the front lines.
• Flexible/hybrid working options available
• Shape Harrison Clarke's growth story as a key player in our consultancy expansion.
• Access to an elite delivery team to support your success

Apply Now

If you’re interested in becoming a Delivery Recruitment Consultantwith Harrison Clarke, please click Apply Now and our Talent Acquisition team will be in touch to arrange a call.

In the meantime, take a look at our website to find out more: