Customer Success Executive — Sustainable IT Operations

Klyk; Greater London; Híbrido; GBP 23.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid London office

Sustainability impact

CSR/B Corp culture

Descripción de la vacante

Klyk is building an AI-Enabled IT Operating System and seeks a Customer Success Executive to shape IT operations processes and manage MSP requests. You’ll coordinate repairs, manage orders, recycling processes, and handle IT tickets, staying customer-focused in a fast-paced environment.

Based in London with a hybrid work culture, you’ll collaborate with IT Engineers and the CSM to keep service delivery smooth and ensure high-quality customer interactions.

Formación

• Recent graduate or IT Operations Executive experience within an IT services environment.

Responsabilidades

• Onboard and offboard customers, ensuring a seamless experience across steps.
• Onboard new joiners, ensuring equipment is received and properly set up.
• Define tech-related processes and support new service requirements for customers.
• Grow customer success workflows with the CSM to scale services.
• Own incoming IT tickets, log, prioritise, and progress to resolution.

Descripción del empleo

Klyk is building an AI-Enabled IT Operating System and seeks a Customer Success Executive to shape IT operations processes and manage MSP requests. You’ll coordinate repairs, manage orders, recycling processes, and handle IT tickets, staying customer-focused in a fast-paced environment.

Based in London with a hybrid work culture, you’ll collaborate with IT Engineers and the CSM to keep service delivery smooth and ensure high-quality customer interactions.