Customer Success Executive: Flexible Hours & Growth

Holmfirth Info; Holmfirth; On-site; GBP 25,000 - 36,000; Full time

Job summary

Red Diamond Executive Headhunters Ltd is seeking a confident and people-focused Customer Success Executive to join its growing recruitment business in Huddersfield. This role centers on candidate and client experience, demanding excellent telephone manners and relationship-building through conversation.

You will source, screen and engage candidates, while maintaining professional interactions with clients and supporting senior team members. A clear career path is offered.

Qualifications

• Proven background in the service industry (hospitality, travel, call centre, sales or customer-facing roles).
• Extensive cold calling and telephone-based experience is essential.
• Confident, articulate communicator with a professional telephone manner.
• Strong relationship-building and listening skills.
• Highly organised with attention to detail.
• Resilient, proactive and comfortable working to targets.
• A degree is preferred but not essential for the right candidate.

Responsibilities

• Proactively source candidates through cold calling, databases, referrals and networking.
• Conduct telephone/video screenings and candidate qualification calls.
• Build strong relationships with candidates, guiding them through the recruitment process.
• Maintain regular communication with clients, ensuring a high level of service and professionalism.
• Accurately record candidate and client information in internal systems.
• Manage candidate pipelines and follow up consistently.
• Always represent the business positively through excellent customer service.
• Support senior team members with recruitment and client service activities as required.
• Arrange internal and external candidate interviews.

Skills

Resilient

Customer service

Drives the business forward

Attention to detail

AI

Education

Bachelor's degree preferred

Job description

Red Diamond Executive Headhunters Ltd is seeking a confident and people-focused Customer Success Executive to join its growing recruitment business in Huddersfield. This role centers on candidate and client experience, demanding excellent telephone manners and relationship-building through conversation.

You will source, screen and engage candidates, while maintaining professional interactions with clients and supporting senior team members. A clear career path is offered.