Customer Success Executive

Keyence; Uxbridge; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Advanced company pension

Life cover

Private healthcare

Gym membership subsidy

Job summary

KEYENCE UK is seeking graduates for a Sales Administrator role in a busy UK-based team. You will enter orders, communicate with customers, ensure on-time delivery, and manage end-to-end order processing within CRM systems.

You will also handle quotations, logistics, stock transfers, and coordinate with warehouses. A Bachelor’s degree is required, and a full driving licence is essential. Competitive salary with bonus and benefits included.

Qualifications

• Bachelor's degree in any discipline.
• Open, clear and confident communicator, both written and oral.
• Good numeracy and ability to work under pressure to tight deadlines.
• Ability to multi-task with high attention to detail.

Responsibilities

• Enter customer orders into the CRM system accurately.
• Communicate with customers and colleagues by telephone and email.
• Ensure promised delivery dates are maintained.
• Manage end-to-end order process including dispatch details.
• Process quotations for customers and coordinate logistics.
• Oversee daily distribution through the CRM systems.
• Stock control and transfers with warehouse coordination.
• Visit warehouse and identify areas for continuous improvement.
• Support the flow of goods from the Japanese parent company to end customers.
• Package and prepare orders for shipment.

Skills

Communication

Attention to detail

Team player

Numbers

Education

Bachelor's degree

Tools

CRM system

Job description

KEYENCE is delighted to announce an opening in its UK-based Sales Administrator team for graduates eager to embark on an exciting career in the technology sector. Job specification Administration

• Making sure customer orders received are entered correctly into the CRM system
• Communicating with customers and all colleagues by telephone, email ensuring queries
• Ensuring that agreed promised delivery dates to customers are maintained
• Managing the end-to-end order process including providing details regarding dispatch and delivery
• Process quotation to the customer
• Logistics
• Manage daily distribution through the CRM systems
• Stock Control and transfer
• Daily communication to our warehouse, and follow by KEYENCE Global logistic guidelines which include self-auditors
• Visit warehouse and Identify area for continuous improvement
• Support at all stages of the flow of goods from the Japanese parent company to end customers
• Package
• Starting salary £28,000 + £2,700 area allowance (total £30,700)
• Quarterly bonus (guaranteed £4k in year one)
• Advanced company pension
• Life cover
• Private healthcare (including subsidised gym membership)
  Experience working in a professional environment is an advantage, but not a requirement
• Open, clear and confident communicator, both written and oral
• Logical and precise thinker with a good head for numbers
• Target-orientated mentality with the ability to self-evaluate and innovate
• Good team worker and collaborator
• Able to work both independently to defined objectives
• Ability to work effectively under pressure to tight deadlines
• Capable of multi-tasking whilst maintaining high attention to detail
• Bachelor's degree in any discipline
• Must hold a full driving licence