Customer Success Executive

KEYENCE CORPORATION; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly Bonus

Pension

Private Healthcare

Job summary

KEYENCE CORPORATION in London seeks a graduate to join the Customer Success/Admin team. You will enter orders into the CRM, communicate with customers, and ensure on-time delivery while coordinating end-to-end order processing.

You will also handle quotations, manage logistics daily, and support goods flow from Japan to customers, with opportunities to learn across administration and logistics functions.

Qualifications

• Bachelor’s degree in any discipline.
• Must hold a full driving licence.
• Experience in a professional environment is an advantage, but not a requirement.

Responsibilities

• Enter customer orders accurately into the CRM.
• Communicate with customers and colleagues by phone and email.
• Ensure promised delivery dates are met.
• Manage end-to-end order process including dispatch and delivery.
• Process quotations for customers.
• Coordinate daily distribution through the CRM systems.
• Stock control and transfers.
• Liaise with warehouse and follow KEYENCE Global logistics guidelines.
• Identify areas for continuous improvement.
• Support flow of goods from the Japanese parent company to end customers.

Skills

Communication

Attention to detail

Team collaboration

Time management

Problem solving

Education

Bachelor’s degree

Job description

KEYENCE is delighted to announce an opening in its UK-based Customer Success/Admin team for graduates eager to embark on an exciting career in the technology sector.

Keyence is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model!

We have been listed on Forbes “The World’s Most Innovative Companies” Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers.

Job Specification:

Administration:

• Making sure customer orders received are entered correctly into the CRM system
• Communicating with customers and all colleagues by telephone, email ensuring queries
• Ensuring that agreed promised delivery dates to customers are maintained
• Managing the end-to-end order process including providing details regarding dispatch and delivery
• Process quotation to the customer

Logistics:

• Manage daily distribution through the CRM systems
• Stock Control and transfer
• Daily communication to our warehouse, and follow by KEYENCE Global logistic guidelines which include self-auditors
• Visit warehouse and Identify area for continuous improvement
• Support at all stages of the flow of goods from the Japanese parent company to end customers

Personal Requirements:

• Experience working in a professional environment is an advantage, but not a requirement
• Open, clear and confident communicator, both written and oral
• Logical and precise thinker with a good head for numbers
• Target-orientated mentality with the ability to self-evaluate and innovate
• Good team worker and collaborator
• Able to work both independently to defined objectives
• Ability to work effectively under pressure to tight deadlines
• Capable of multi-tasking whilst maintaining high attention to detail

Qualifications and Experience:

• Bachelor’s degree in any discipline
• Must hold a full driving licence

Package:

• Quarterly Bonus (Guaranteed £4k in year one)
• Advanced Company Pension
• Private Healthcare (including subsidised Gym Membership)