Customer Success Executive

S&P Global, Inc.; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Perks

Retail Discounts

Job summary

S&P Global Market Intelligence in London seeks a Customer Success professional to manage senior, technical client relationships within the Key Accounts team. You will advise on maximizing value from the platform and expanding use cases.

You will drive adoption with data-driven insights, deliver onboarding and training, and coordinate with Product and Account Management to sustain renewal and growth.

Qualifications

• Excellent verbal and written communication with senior/technical stakeholders.
• Ability to manage complex accounts with multiple use cases and attention to detail.
• Confident presenting to groups and facilitating training sessions (in-person and virtual).
• Data-driven, able to manipulate multiple sources of usage data to inform strategy.
• Commercially minded, linking client needs to product solutions.
• Experience in Financial services/Asset Management is a plus but not required.

Responsibilities

• Engage directly with clients throughout their subscription term, building rapport and trust.
• Build deep understanding of client workflows, priorities and success metrics, translating them into actionable success plans.
• Provide tailored onboarding and training product demonstrations.
• Become a key contact for any product related queries.
• Proactively drive product adoption, using data and insights to identify trends, risks and opportunities.
• Strategically identify, explore and push through upsell/cross-sell opportunities.
• Report all feedback to Account Manager and in CRM systems, while collaborating with Product to inform roadmap priorities.

Skills

Verbal communication

Written communication

Stakeholder management

Data-driven

Presentation skills

CRM proficiency

Asset management experience

Tools

CRM software

Job description

About the Role:

Grade Level (for internal use):

09

Our Customer Success function is an established segment of the Sales team at With Intelligence, working closely alongside Account Management, New Business, Product & Support. This team is responsible for driving adoption, engaging with clients, and improving the health of accounts to deliver measurable retention and growth.

As part of the Key Accounts team, you will have the opportunity to work with senior stakeholders at leading firms in the alternative asset management space. You will act as their day-to-day contact advising on how to maximize their received value from the platform, as well as proactively finding opportunities to expand their use case.

The candidate should be passionate about customer engagement with excellent communication skills and appreciate how good data discipline underpins this.

The Role:

• Engage directly with clients throughout their subscription term, building rapport and trust
• Build deep understanding of client workflows, priorities and success metrics, translating them into actionable success plans
• Provide tailored onboarding and training product demonstrations
• Become a key contact for any product related queries
• Proactively drive product adoption, using data and insights to identify trends, risks and opportunities
• Strategically identify, explore and push through upsell/cross-sell opportunities
• Report all feedback to Account Manager and in CRM systems, while collaborating with Product to inform roadmap priorities

Requirements:

• Strong verbal and written communication skills, able to build rapport with senior and technical stakeholders
• Ability to manage complex accounts with multiple use cases while maintaining attention to detail
• Confident presenting to groups and facilitating training sessions (both in-person and virtual)
• Data-driven approach, confident manipulating multiple sources of usage data to inform strategy
• Commercially minded with the ability to understand client needs and link them to product solutions
• Experience in Financial services/Asset Management is a plus but not required

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 329871

Posted On: 2026-09-16

Location: London, United Kingdom