Customer Success Executive

Network Talent; Exeter; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company in delivering innovative software solutions seeks a Customer Success Executive. This dynamic role focuses on enhancing client relationships through engagement and satisfaction. Candidates with at least 12 months in customer success or account management are ideal. The position offers a competitive package, including up to £30,000 plus bonuses, and emphasizes a commitment to employee development and well-being.

Benefits

Private medical insurance

Life insurance options

Enhanced maternity/paternity leave

Pension options

25 days annual leave plus bank holidays

Qualifications

• 12+ months experience in a Customer Success or Account Management role.
• Experience in the software space would be a plus.
• Commutable to Exeter 3x days per week.

Responsibilities

• Collaborate with the implementation team to support client onboarding & drive product adoption.
• Build strong relationships with internal client stakeholders.
• Identify opportunities for upsell & cross-sell.

Skills

Customer Success

Account Management

Customer Engagement

Job description

Customer Success Executive – Hybrid

With over a decade of innovation under their belt, our client has become a powerhouse in delivering cutting-edge software solutions to local authorities and public sector organisations. Backed by private equity and growing at an incredible 40% year-on-year, their trajectory is nothing short of remarkable.

As part of their continued expansion, they’re now on the hunt for a dynamic Customer Success Executive to help shape the future of their client relationships. In this high-impact role, you’ll be at the heart of customer engagement—driving satisfaction, ensuring retention, and acting as a passionate champion for the brand.

Our client is a multi-award-winning organisation with a continued commitment to employee training & development; successful candidates can expect a fantastic company culture, led by a first-class leadership team.

This is a hybrid role with three days per week in their Exeter office.

Responsibilities

• Collaborate with implementation team to support client onboarding & drive product adoption
• Build strong relationships with internal client stakeholders
• Develop tailored plans for success, aligning with customer goals & commercial objectives
• Identify opportunities for upsell & cross-sell; collaborate with Account Management team to close commercial opportunities across the accounts
• Act as a first-line point of contact for any escalations
• Collaborate with internal teams (Marketing & Product Development) to ensure customer needs are met
• Collate customer feedback & share across team to drive continuous improvement
• Maintain full product knowledge, supporting customers in gaining the most from the platform as possible

The Successful Candidate

• 12+ months experience in a Customer Success or Account Management role
• Experience in the software space would be a plus
• Candidates with wider customer-facing experience would also be considered
• Commutable to Exeter 3x days per week

Customer Success Executive Package

• Basic salary: up to £30,000
• OTE: +£5,000
• Private medical insurance
• Life insurance options
• Enhanced maternity/paternity leave
• Pension options
• 25 days annual leave plus bank holidays