Customer Success Engineer

Automata; London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading company in lab automation is seeking a Customer Success Engineer to bridge technical and scientific solutions for clients. In this pivotal role, you will guide customers through the LINQ platform's setup and functionalities, ensuring they maximize their investment and success. Join a passionate team dedicated to revolutionizing life sciences through accessible automation technology, with opportunities for professional growth and a collaborative work environment.

Qualifications

• 4+ years of experience in life sciences or customer-facing roles.
• Experience solving automation challenges within the lab.
• Experience in developing methods on benchtop lab equipment is a plus.

Responsibilities

• Implement solutions based on clients' scientific workflows.
• Collaborate with product teams for customer requirements.
• Generate documentation for large scale systems.

Skills

Python

Automation Solutions

Technical Communication

Education

Life Sciences Degree

Job description

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Bonus: 5% performance-based, discretionary

Location: Hybrid*

At Automata, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

Why Work at Automata?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.

We work with labs across the world to understand their specific workflows and needs, and develop personalised solutions that range from diagnostic, drug discovery to synthetic biology.

We're building our LINQ platform as a hardware and software platform. This allows us to simplify common automation tasks, while also supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way.

We are looking for a Customer Success Engineer whose mission is to Lead the technical and scientific solution for our customers. You will act as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware and software, responsible for translating complex scientific workflows into technical solutions.

In this role you will be responsible for:

• Assessing, planning and implementing end-end solutions for customers including adapting scientific workflows into functioning solutions across a customer’s hardware and software landscape. You will be translating processes from bench to bot.
• Supporting the project lifecycle for customers, including developing technical specifications, generating and executing test scripts and training as-needed on the LINQ product or custom solutions provided
• Acting as a bridge between the pre-sales & delivery teams, supporting scoping and design prior to the point of sale
• Collaborating closely with product & engineering teams to translate customer requirements into actionable product decisions that generate long term customer success
• Generating documentation (safety specifications, DFMEA, VVRM, risk assessments, etc.) for large scale systems.

*This role involves travel to customer sites, and time spent at the point of install and go-live can be up to 80% of your time.

What it takes:

• 4+ years of experience combined in life sciences at the bench or in a customer facing role
• Experience solving automation challenges within the lab as an automation engineer.
• Experienced with Python coding.
• Demonstrated success understanding highly technical and scientific challenges and effectively communicating a path forward while working with product and engineering teams
• Travel required on an as-needed basis for customer projects

Nice to haves:

• Experience with developing methods on benchtop lab equipment (ie Liquid Handling Equipment, Plate Readers, Etc.).
• Experience with engineering automated solutions (specing equipment, building CAD drawings, etc.)
• Experience with enterprise software platforms, instrument/hardware driver development or integrations with lab systems (ELN, LIMS, etc.)
• Prior experience with project management tools (Asana, Jira, etc.)
• Experience in start up or scale up environments

What gets us excited?

We’re passionate about the future of technology and automation and our growing success is about teams who share our passion.

Automata is transforming the way labs work with open, integrated automation. Our mission is to unlock the potential of labs and the potential of the people who work in them.

If this sounds like a good fit and have tick the right boxes, you will love having the opportunity to build something that immediately adds value.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Quality Assurance, and Engineering

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