Customer Success & Delivery Manager (SaaS)

IntaPeople; Swansea; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success & Delivery Manager based in the UK to guide enterprise clients through onboarding and implementation. The ideal candidate will have experience delivering digital solutions, strong customer-facing skills, and solid knowledge of Agile methodologies. This hybrid role requires 2 days per week onsite in Swansea or London, offering a salary of £50,000 - £60,000.

Qualifications

• Experience delivering SaaS or digital solutions to large organizations.
• Strong customer-facing skills, confident working with senior stakeholders.
• Solid understanding of Agile delivery and software implementation.

Responsibilities

• Lead customer onboarding and implementation projects.
• Act as the main point of contact for enterprise clients.
• Translate business needs into technical requirements for delivery teams.

Skills

Customer-facing skills

Agile delivery

SaaS delivery experience

Analytical mindset

Job description

Overview

Customer Success & Delivery Manager (SaaS)
Hybrid - UK-based, offices in Swansea or London - 2 days p/week onsite ideally
Permanent £50,000 - £60,000 (depending on location)

The Role

We re looking for someone who can guide enterprise clients through the delivery of complex digital solutions from onboarding and implementation to ongoing success and growth. You ll work closely with major financial institutions and other global enterprises, helping them roll out our SaaS platform to transform customer journeys.

This isn t a back-office role. You ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it.

Responsibilities

• Leading customer onboarding and implementation projects

• Acting as the main point of contact for enterprise clients

• Translating business needs into technical requirements for delivery teams

• Running workshops, demos, and progress meetings with clients

• Using Agile methods to define and deliver solutions

• Identifying opportunities to expand usage and increase account value

• Monitoring performance and ensuring long-term customer satisfaction

Qualifications

• Experience delivering SaaS or digital solutions into large organisations

• Strong customer-facing skills confident working with senior stakeholders

• Solid understanding of Agile delivery and software implementation

• Ability to bridge business needs and technical teams

• Experience in Financial Services or Telecoms is a strong plus

• Analytical mindset with the ability to create clear reports and insights

Why Join?

You ll be part of a company that helps some of the world s biggest brands transform customer experiences. If this sounds like you please apply now for more details, thanks!