Customer Success & Data Coordinator

Sun Chemical Corporation; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Aura is the global reference point for sustainable packaging, part of the Sun Chemical group. The Customer Success Associate role supports the team to help Aura's clients maximise value from the e-halo platform, by monitoring supplier progress, preparing reports and ensuring actions are tracked.

This is ideal for an organised, analytical, customer-focused individual seeking a career in customer success, client support or sustainability within a collaborative, data-driven environment.

Qualifications

• Experience in an administrative, customer support, supplier support, reporting or coordination role.
• Strong organisational skills and the ability to manage multiple tasks while maintaining attention to detail.
• Confidence working with data, dashboards and trackers to monitor progress and identify anything that needs attention.
• Clear and professional written and verbal communication skills.
• A proactive approach to following up actions, asking questions and keeping colleagues and stakeholders informed.

Responsibilities

• Monitor supplier progress across Aura's internal dashboards, identifying milestones, actions, risks and exceptions.
• Provide clear and timely updates to Customer Success Managers and the Account Director to support client priorities and supplier performance.
• Prepare weekly, monthly and ad hoc reports covering supplier progress, outstanding actions, blockers and next steps.
• Support the Customer Success team with meeting preparation, trackers, records and follow-up activities.
• Respond to supplier emails where appropriate, using agreed guidance and escalation processes.
• Attend internal and external meetings, capturing key updates and actions and supporting follow-up activity.
• Monitor supplier queries and issues, ensuring information is shared with the right teams and escalated when required.
• Work collaboratively with Customer Success, Supplier Success and wider Aura teams to keep supplier activity organised and progressing.
• Maintain accurate supplier records, reports and supporting documentation in line with Aura processes

Skills

Administrative experience

Customer support

Data dashboards

Communication skills

Organisational skills

Tools

Microsoft 365

Excel

Outlook

Teams

PowerPoint

Copilot

Job description

Aura is the global reference point for sustainable packaging, part of the Sun Chemical group. The Customer Success Associate role supports the team to help Aura's clients maximise value from the e-halo platform, by monitoring supplier progress, preparing reports and ensuring actions are tracked.

This is ideal for an organised, analytical, customer-focused individual seeking a career in customer success, client support or sustainability within a collaborative, data-driven environment.