Customer Success Associate - Sustainability & Insights

Sun Chemical Corporation; Aberford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Aura, the global reference point for sustainable packaging, is seeking a Customer Success Associate to support our Customer Success team and help clients maximise value from the e-halo platform. You’ll work closely with Customer Success Managers and the Account Director to monitor supplier progress, prepare reports, and track actions and priorities, ensuring clear follow-up.

Ideal candidates are organized, analytical and customer-focused, with an interest in developing their career in customer

Qualifications

• Experience in administrative, customer support, supplier support, reporting or coordination role.
• Strong organisational skills and the ability to manage multiple tasks while maintaining attention to detail.
• Confidence using data, dashboards and trackers to monitor progress and identify issues.
• Clear and professional written and verbal communication skills.
• A proactive approach to following up actions and keeping colleagues informed.
• Good attention to detail and confidence checking information for accuracy.
• Ability to prioritise workload and meet deadlines.
• Collaborative mindset across teams and stakeholders.
• Familiarity with Microsoft 365 tools (Excel, Outlook, Teams, PowerPoint).

Responsibilities

• Monitor supplier progress across Aura's internal dashboards, identifying milestones, actions, risks and exceptions.
• Provide clear and timely updates to Customer Success Managers and the Account Director to support client priorities and supplier performance.
• Prepare weekly, monthly and ad hoc reports covering supplier progress, outstanding actions, blockers and next steps.
• Support the Customer Success team with meeting preparation, trackers, records and follow-up activities.
• Respond to supplier emails where appropriate, using agreed guidance and escalation processes.
• Attend internal and external meetings, capturing key updates and actions and supporting follow-up activity.
• Monitor supplier queries and issues, ensuring information is shared with the right teams and escalated when required.
• Work collaboratively with Customer Success, Supplier Success and wider Aura teams to keep supplier activity organised and progressing.
• Maintain accurate supplier records, reports and supporting documentation in line with Aura processes

Skills

Organisational skills

Data awareness

Attention to detail

Communication skills

Proactive follow-up

Team collaboration

Tools

Excel

Outlook

Teams

PowerPoint

Copilot (interest)

Job description

Aura, the global reference point for sustainable packaging, is seeking a Customer Success Associate to support our Customer Success team and help clients maximise value from the e-halo platform. You’ll work closely with Customer Success Managers and the Account Director to monitor supplier progress, prepare reports, and track actions and priorities, ensuring clear follow-up.

Ideal candidates are organized, analytical and customer-focused, with an interest in developing their career in customer