Customer Success - Associate Principal - UK

MathCo; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

MathCo is seeking a passionate consulting leader in London with over 7 years of experience in analytics consulting specifically in the Consumer Packaged Goods (CPG) industry. The ideal candidate will drive measurable impact for global clients through innovative data, AI, and analytics solutions.

You will serve as a trusted advisor to senior stakeholders, mentor teams, and identify new opportunities for account growth while maintaining strong partnerships in the client environment.

Qualifications

• 7+ years of experience in analytics consulting, customer success, or data-driven business roles.
• Proven experience solving business problems related to commercial analytics or customer insights.
• Excellent client-facing and stakeholder management skills.

Responsibilities

• Serve as a strategic advisor to senior client stakeholders across various functions.
• Lead and mentor teams delivering analytics and AI consulting engagements.
• Support account growth by identifying new opportunities.

Skills

Analytics consulting

Stakeholder management

Customer insights

Data-driven decision making

Commercial analytics

Education

Bachelor’s degree

Master’s degree or MBA

Job description

Qualifications

• 7+ years of experience in analytics consulting, customer success, or data-driven business roles within the CPG, retail, or consumer products industries.
• Proven experience solving business problems related to commercial analytics, customer insights, trade promotion optimization, supply chain, or retail performance.
• Excellent client-facing and stakeholder management skills with the ability to build executive-level relationships across business and technology teams.
• Strong understanding of enterprise data platforms, AI/ML solutions, and cloud-based analytics ecosystems.
• Experience supporting account growth, strategic consulting engagements, and pre-sales initiatives.
• Bachelor’s degree required; Master’s degree or MBA preferred.

Roles & Responsibilities

We are looking for a passionate, business-oriented consulting leader with deep experience in the Consumer Packaged Goods (CPG) industry to help drive measurable impact for one of our key global clients, through data, AI, and analytics consulting solutions.

• Serve as a strategic advisor to senior client stakeholders across commercial, supply chain, marketing, and customer functions.
• Lead and mentor teams delivering scalable analytics and AI consulting engagements across the CPG value chain.
• Support account growth by identifying new opportunities and expanding MathCo’s footprint within the client organization.
• Translate complex business challenges into actionable data and analytics strategies while acting as a trusted advisor throughout the engagement lifecycle.
• Maintain strong on-site partnership and stakeholder engagement within the London client environment.

Key Responsibilities

• Build and manage long-term client relationships focused on enterprise data and analytics transformation initiatives.
• Identify high-impact opportunities across revenue growth management, customer analytics, demand forecasting, supply chain optimization, and retail execution.
• Lead solutioning, proposal development, and account expansion strategies alongside delivery and leadership teams.
• Guide cross-functional consulting and analytics teams to ensure quality execution and measurable business outcomes.
• Partner with global delivery leads in India to execute programs at scale using MathCo’s hybrid operating model.
• Contribute to internal capability building, thought leadership, and CPG industry strategy development.