Customer Success Associate

TradingHub; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading company in financial services is seeking a Customer Success Associate in London. This role involves managing customer support, onboarding clients, and analyzing trade data. Ideal candidates will have programming skills, a strong understanding of financial markets, and excellent communication abilities.

Benefits

Annual discretionary performance bonus

Hybrid working policy

Private medical and dental insurance

Extended parental leave (up to 6 months paid maternity leave)

25 days annual leave plus bank holidays

Enhanced pension plan

Salary sacrifice scheme

Study leave for professional development

Cycle to Work & Tech schemes

Death in service coverage

Qualifications

• Proven industry experience in a financial setting.
• Skills in programming/scripting languages such as SQL, Python, or C#.
• Understanding of asset classes like fixed income, FX, or commodities.

Responsibilities

• Assist in onboarding and supporting software platforms.
• Review and interpret large volumes of trade data.
• Collaborate with product teams to improve products.

Skills

SQL

Python

C#

Analytical skills

Communication

Job description

4 weeks ago Be among the first 25 applicants

Compensation: £Competitive (Financial Services)

About TradingHub

Founded in 2010, we have grown from a shared vision between two people to a team of over 140 across London, Toronto, New York, and Singapore. Our scale has been achieved by building best-in-class surveillance tools, where our analytics bring a front-office risk mindset to compliance.

While we have developed in trade surveillance, we are fundamentally a finance-focused big data firm. Our goal is to create the world's leading financial markets analytics platform.

The Role

We are seeking a Customer Success Associate to join our Customer Operations team in London. The role involves managing customer support queries, onboarding clients onto our products, analyzing trade data to meet system requirements, and delivering training on our tools using product expertise.

This technical, customer-facing position involves daily interaction with major financial institutions and is suited for individuals interested in financial markets and data analysis.

Responsibilities:

1. Assist in onboarding and supporting our software platforms, ensuring a smooth customer transition.
2. Review and interpret large volumes of trade data using your understanding of financial instruments and analytics skills.
3. Collaborate with product teams to improve products based on customer feedback.
4. Participate in complex data analysis projects for leading financial institutions.
5. Provide technical expertise to customers on using our systems for trade surveillance.
6. Learn and utilize our proprietary scripting language to troubleshoot and ensure system reliability.

Requirements:

• Proven industry experience in a financial setting.
• Skills in programming/scripting languages such as SQL, Python, or C#.
• Understanding of asset classes like fixed income, FX, or commodities.
• Logical, analytical approach with keen attention to detail.
• Excellent communication skills, especially in customer-facing roles.
• Motivated and results-driven.
• Effective communication with stakeholders at all levels.

Benefits

At TradingHub, we foster a rewarding environment within a fast-growing, innovative, and collaborative company. We value individuality, accountability, ambition, partnership, and trust, which underpin our workplace culture and your personal growth.

Employee benefits include:

• Annual discretionary performance bonus
• Hybrid working policy
• Private medical and dental insurance
• Extended parental leave (up to 6 months paid maternity leave)
• 25 days annual leave plus bank holidays
• Enhanced pension plan
• Salary sacrifice scheme
• Study leave for professional development
• Cycle to Work & Tech schemes
• Death in service coverage

Inclusive Hiring Statement: We encourage candidates from underrepresented groups to apply. We are committed to diversity, equity, and inclusion, and do not discriminate based on protected characteristics. We aim to make our recruitment process accessible and welcome any adjustments needed.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting