Customer Success Associate

Doctify Limited; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave (25 + 3)

Remote working 2 weeks annually

Hybrid working model

Enhanced Parental Leave

Peternity Leave

Medicash health cash plan

Job summary

Doctify UK is seeking a high-energy Customer Success Associate to onboard clinicians and drive early-stage success. You will ensure new customers understand the value of Doctify, adopt the platform quickly, and realise ROI within 90 days.

You’ll own the most critical stage of the customer journey, laying the foundation for long-term retention, growth and advocacy, while working with Sales and Account Management to ensure a seamless experience.

Qualifications

• 6+ months of experience in a professional setting is desirable
• Strong communication and rapport-building for video calls
• Comfort with fast-paced environment and change
• Commercial mindset linking product usage to ROI
• Ambitious with potential to progress in Customer Success
• Highly organised with ability to manage a high-volume pipeline

Responsibilities

• Own onboarding for new UK clinicians from day one through to successful activation
• Lead consultative onboarding calls (video & phone) focused on outcomes
• Drive early adoption and engagement, ensuring customers are actively using the platform
• Clearly demonstrate ROI within the first 3 months; reviews generated, profile visibility, patient conversion
• Tailor your approach based on customer needs - balancing efficiency with personalisation
• Collaborate closely with Sales and Account Management to ensure a seamless customer journey

Skills

Strong communicator

Video calls

Customer facing

Link product usage to ROI

Highly organised

Pipeline management

Job description

We're Doctify

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence.

Founded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time.

We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.

About The Role

We’re looking for a high energy, commercially minded Customer Success Associate to join our UK team, focused on onboarding new clinicians and driving early-stage success.

This role sits at the heart of our customer journey and you’ll be responsible for ensuring every new customer understands the value of Doctify, adopts the platform quickly, and sees measurable ROI within their first 90 days.

You won’t just be onboarding, you’ll be owning the most critical stage of the customer lifecycle, setting the foundation for long-term retention, growth, and advocacy!

You’ll be responsible for

• Owning onboarding for new UK clinicians from day one through to successful activation
• Leading consultative onboarding calls (video & phone) focused on outcomes, not just product walkthroughs
• Driving early adoption and engagement, ensuring customers are actively using the platform
• Clearly demonstrating ROI within the first 3 months; reviews generated, profile visibility, patient conversion
• Tailoring your approach based on customer needs - balancing efficiency with personalisation
• Collaborating closely with Sales and Account Management to ensure a seamless customer journey

What success looks like

• High % of customers achieving early adoption milestones
• Strong review generation within first 90 days
• Positive customer feedback and onboarding experience
• Consistent activity levels across calls and meetings
• Contribution to overall retention and customer health

About you

• You have 6+ months of experience within a professional setting would be desirable but not required
• You’re a strong communicator, confident in running video calls and building rapport quickly
• You’re energised by fast-paced work and don’t shy away from change or a challenge
• You are commercially driven, with the ability to link product usage to tangible ROI
• You are ambitious and motivated to progress quickly within Customer Success
• You are highly organised and able to manage a high-volume pipeline
• Last but by no means least - you believe in our mission and want to be part of revolutionising the healthcare industry with us!

What We Offer

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.

Time off, flexibility & balance

• 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
• 2 weeks of remote working annually (within 3-hour time zone of HQ)
• Hybrid working model
• Enhanced Parental Leave
• 2 weeks Peternity Leave to welcome your newest furry family member
• Medicash health cash plan

Setting you up for success

• Competitive, benchmarked compensation (base salary plus commission)
• 3-month immersive onboarding experience
• Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
• Clear internal mobility pathways to accelerate your career

The uniquely Doctify experience

• Daily team huddles to connect, share wins and spark ideas
• Regional Lunch Clubs & team socials powered by our Fun Police
• Quarterly Doctifier nominated Impact Awards
• Employee referral bonus: £700 (or local equivalent) per hire

Our Commitment to DEIB

Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we work, how we build our teams, how we design our policies, and how we bring our mission to life.

As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.

We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at [e-mail].