Customer Success Associate

JR United Kingdom; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A fast-growing SaaS company is seeking a Customer Success Associate in London. This pivotal role involves onboarding clients, delivering performance insights, and optimizing user experience on the platform. Ideal candidates are detail-oriented and eager to learn in a supportive, hybrid working environment.

Benefits

Competitive salary + fast-track progression

Hands-on training and support

Hybrid working from their London HQ

Culture valuing kindness, clarity, and curiosity

Qualifications

• 6–12 months' experience in marketing, performance media, or brand agency.
• Comfortable with marketing tools, data, or reporting (or eager to learn!).
• Hungry to grow, receptive to feedback, and capable of managing multiple tasks.

Responsibilities

• Partnering with Customer Success Managers to deliver value and results.
• Supporting client onboarding and creating a standout first experience.
• Creating and delivering performance reports with real insights.

Skills

Detail-oriented

Organizational skills

Curiosity

Job description

Social network you want to login/join with:

Customer Success Associate, London (City of London)

Client:

Location:

London (City of London), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Hey LinkedIn! I’m looking for a brilliant Customer Success Executive to join a fast-growing SaaS company shaking up the flexible workspace industry.

This is the perfect next step for someone with exposure to performance or brand marketing agency, who’s curious, ambitious, and eager to grow quickly!

Why this? Why now?

My client is building the global sales and marketing engine for flexible workspace – scaling rapidly.

With some of the biggest names in the space already on the platform, they are now doubling down on support. That’s where you come in.

This role is central to the business. You’ll support major clients, onboarding, performance insights, and optimization – while learning along the way.

What You’ll Be Doing:

• Partnering with Customer Success Managers to deliver value and results
• Supporting client onboarding and creating a standout first experience
• Creating and delivering performance reports with real insights
• Acting as the voice of the customer to improve our product
• Optimizing brand presence on our platform

Who You Are:

• 6–12 months' experience in marketing, performance media, or brand agency
• Curious, organized, detail-oriented
• Comfortable with marketing tools, data, or reporting (or eager to learn!)
• Hungry to grow, receptive to feedback, and capable of managing multiple tasks

What’s on Offer:

• Competitive salary + fast-track progression
• Hands-on training and support from a team committed to your success
• Hybrid working from their London HQ
• A culture valuing kindness, clarity, and curiosity

This isn’t just a foot-in-the-door job — it’s your chance to shape your career in tech, learn fast, and make a real impact!

If this sounds like you, hit apply or message me directly. Let’s talk!