Customer Success Associate

Specter; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A data platform startup in London is seeking a Customer Success Associate to help clients maximize their use of the platform. The role involves onboarding customers, debugging technical issues, and collaborating closely with product and engineering teams. Ideal candidates will have 1 to 4 years of experience in elite environments, a strong desire for career growth, and excellent communication skills. This position offers a hybrid work model with remote options available.

Qualifications

• 1-4 years experience in a high-performance environment.
• Desire for fast career progression and ownership of revenue targets.
• Ability to thrive in ambiguous situations and drive results.

Responsibilities

• Support customers via calls, email, and chat.
• Guide users on onboarding, integrations, and advanced functionality.
• Gather feedback and insights to improve product.

Skills

Experience in elite environments

Problem-solving

Relationship-building

Commercial savvy

Job description

About Specter 👻

At Specter, we exist to replace lagging data with living signals .

When we were on the investing side, every “breaking news” alert was already stale. By the time a funding round or press release hit our desks, the field was crowded, the deal was priced, and the real opportunity was gone.

We started Specter because private markets deserve a live feed, not a rear-view mirror . Our platform tracks the leading indicators — the subtle signals in companies, people, and investors — that hint at tomorrow’s breakout before anyone writes the headline.

Today, over 300 top VC and PE firms rely on Specter daily to spot the first hints of momentum, win allocations earlier, and move with insight instead of inertia.

Why Join Us

We're at an exciting stage in our journey - established enough to offer stability, yet small enough that your contributions will have significant impact. Here's what you can expect when joining our team :

• An environment where you have a real impact. Small team with lots of autonomy and few approval meetings. We dislike people management and the overhead required to manage large teams : we will build a huge product with a tiny team.
• Work that matters . We are rebuilding the data infrastructure for the Private Market. If we succeed, our platform will become integral to the entire tech ecosystem.
• Strong teammates. Every person we hire is "the best I know" according to someone on our team. You'll collaborate with such skilled and talented colleagues that your own growth and improvement will naturally accelerate.

Our Values

• Do Work that Inspires Others — You can’t inspire anyone by doing an “okay” job. Quality is a must-have, and we push limits because raising the bar is what sets great work apart.
• Give a sh*t — We care deeply about what we do, and it shows. We take ownership, obsess over details, and follow through because the people we build for matter.
• Ship. Ship. Ship. — Speed is key. We act with urgency, make decisions fast, aim for v0 (not v1), and ship early and often.
• Default to Action — We’re all makers, and makers don’t wait. When we see a problem, we take initiative, find a way around it, and get it done. No problem is too small.

We don’t offer

• Predictability . We are a startup. We learn as we go and adapt. We have plans and roadmaps, but accept that they will change as we learn new things. We’re not in love with our ideas—"strong opinions, loosely held".
• Peace and Quiet . The flip side of being in a position where you have real impact. In a small team, people depend on you. Work will not be a predictable 9-to-5.

Work Environment

• Office : We have an office in London, and the founders work from there.
• If you're in London, we prefer in-person collaboration. Our team is based in Soho.
• If you're not in London, we offer fully remote roles for team members in Europe or SEA.
• Work Style : We're not a traditional 9-to-5 company. We value results over hours logged, but expect a high level of commitment.

The Role 🎯

We’re hiring a Customer Success Associate to be the go-to expert helping our customers get the most out of Specter.

This is a hybrid role : part customer success, part technical problem-solving, part product feedback. You’ll work directly with investors and operators, guiding them through onboarding, advanced features, and integrations.

You’ll also be a critical bridge between customers and our product / engineering teams — shaping how Specter evolves by bringing user insights back into the product.

What You’ll Be Doing 🚀

• Support customers via calls, email, and chat to ensure their success with our platform.
• Guide users on onboarding, integrations, and advanced functionality.
• Act as the critical bridge between customers and our product / engineering teams.
• Create and maintain resources (guides, docs, onboarding flows, support materials).
• Gather feedback and insights to shape continuous product improvement.
• Spot opportunities for account expansion and collaborate with sales to nurture growth.
• Debug technical issues (APIs, data integrations) and brainstorm solutions with customers.

Who You Are 🧩

We’d love to hear from you if you have :

• 1-4 years experience in an elite environment , whether that’s banking, consulting, startups, VC, or something else. We’re looking for evidence that you’re a top performer in whatever environment you land in. No prior CS experience is required.
• You want to drive revenue growth and have faster career progression . You aspire to own revenue targets, lead teams, expand to new markets and build your own company in the future.
• You love to win, are hungry for a challenge, and willing to roll up your sleeves . You’re not afraid of doing the grunt work and are a team player. Major plus if you’ve done competitive sports.
• You thrive in ambiguity , move fast, and don’t need permission to make things happen.
• You’re commercially savvy and can break down complex problems through first principles thinking.
• You’re charismatic and want to master relationship-building in client-facing roles. You communicate with clarity and build trust quickly. We can put you in front of a CEO and you’ll impress them.

Why This Role Matters ⭐

Customer success is at the core of Specter’s mission. Your work ensures the world’s top investors can rely on Specter every day to spot momentum before anyone else does.

This is also a high-growth role with multiple career paths as we scale :

• Customer Success → Grow into senior roles, managing key accounts or leading a CS team.
• Sales → Transition into a commercial role, driving new business or expanding accounts.
• Revenue Operations (RevOps) → Move into a strategic role shaping how Specter runs its GTM engine, from tooling and reporting to process design.

Where you go will depend on your strengths, interests, and the impact you deliver — but each path offers significant opportunities for growth at Specter.

How to Apply 📩

If this sounds exciting, send your CV and a short note on why you’re interested in Specter to [e-mail] .