Customer Success and Digital Engagement Executive

Night Zookeeper; Greater London; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Night Zookeeper recherche un Customer Success and Digital Engagement Executive ambitieux à Londres. Ce rôle dynamique nécessite des compétences exceptionnelles en communication écrite et une passion pour la technologie éducative. Vous serez responsable du soutien aux clients, de l'identification des problèmes techniques, ainsi que de la création de contenu engageant pour les réseaux sociaux. Si vous êtes prêt à transformer l'expérience des utilisateurs d'un programme éducatif primé, ce poste est fait pour vous.

Qualifications

• Un an d'expérience dans un rôle marketing ou de succès client, ou stages pertinents.
• Doit se sentir à l'aise avec diverses technologies.

Responsibilities

• Soutenir les parents par email et sur les réseaux sociaux.
• Identifier et résoudre des problèmes techniques.
• Créer du contenu pour les réseaux sociaux.
• Participer aux événements de Night Zookeeper.

Skills

Compétences écrites exceptionnelles

Intérêt pour l'éducation technologique

Proficiente en création de vidéos

Techniquement compétent

Education

Éducation de niveau diplôme

Job description

Customer Success and Digital Engagement Executive

Night Zookeeper is looking for a Customer Success and Digital Engagement Executive to join their team.

The candidate should have exceptional written English skills, an interest in education technology, and digital products. They should also be technically proficient, able to troubleshoot technical problems, and feel comfortable using a range of different technologies and platforms. A bonus if they skills in social media video creation.

What is Night Zookeeper?

Night Zookeeper is a London-based children’s brand comprising of aweb-based learning program, abook seriesand aTV mini-series. All of our products centre around the magical world of the “Night Zoo”.

Our aim is to make learning fantastically fun for children aged 6 to 12 years old, and unleash their confidence and creativity. Our flagshiponlinereading and writing program for kids(also referred to as "Night Zookeeper") has been used by over 1 million children worldwide.

More Details

In this role, you will work with the marketing, support & product teams.

Main responsibilities:

* Supporting parents using nightzookeeper.com via email, CRM system, and across social media channels & other platforms

*Identifying technical issues and working with the product team to resolve them

*Identifying relevant customer insights to help the wider business

* Content creation for Night Zookeeper using social media channels

* Marketing Administration tasks across the business

* Taking part in Night Zookeeper events

This role is heavy on written communication. Please bear this in mind before applying.

Requirements:

* An excellent standard of written English

*An interest in customer success, marketing, technology, and children's brands

* Be comfortable with a range of technologies

*Proficiency in video creation

* A degree-level education

*1 year experience in a marketing or customer success role, or relevant internships

Salary: £26-28K

Hybrid role based in London, Shepherds Bush