Customer Success and Digital Engagement Executive

Night Zookeeper; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join Night Zookeeper, a London-based children's brand, as a Customer Success and Digital Engagement Executive. You will support parents through our platform, troubleshoot technical issues, and assist with marketing tasks. Ideal candidates have strong written English skills, technical proficiency, and an interest in educational technology. This entry-level position offers a dynamic, hybrid work environment in a company dedicated to making learning fun for children.

Qualifications

• 1 year experience in a marketing or customer success role, or relevant internships.
• Comfortable using a range of technologies.
• An interest in customer success, marketing, technology, and children's brands.

Responsibilities

• Support parents via email and social media.
• Identify technical issues with the product team.
• Conduct marketing administration tasks.

Skills

Written English

Technical Proficiency

Social Media Video Creation

Job description

Customer Success and Digital Engagement Executive

Customer Success and Digital Engagement Executive

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Customer Success and Digital Engagement Executive

Night Zookeeper is looking for a Customer Success and Digital Engagement Executive to join their team.

The candidate should have exceptional written English skills, an interest in education technology, and digital products. They should also be technically proficient, able to troubleshoot technical problems, and feel comfortable using a range of different technologies and platforms. A bonus if they skills in social media video creation.

What is Night Zookeeper?

Night Zookeeper is a London-based children’s brand comprising of aweb-based learning program, abook seriesand aTV mini-series. All of our products centre around the magical world of the “Night Zoo”.

Our aim is to make learning fantastically fun for children aged 6 to 12 years old, and unleash their confidence and creativity. Our flagshiponlinereading and writing program for kids(also referred to as "Night Zookeeper") has been used by over 1 million children worldwide.

More Details

In this role, you will work with the marketing, support & product teams.

Main responsibilities:

* Supporting parents using nightzookeeper.com via email, CRM system, and across social media channels & other platforms

*Identifying technical issues and working with the product team to resolve them

*Identifying relevant customer insights to help the wider business

* Marketing Administration tasks across the business

This role is heavy on written communication. Please bear this in mind before applying.

Requirements:

* An excellent standard of written English

*An interest in customer success, marketing, technology, and children's brands

* Be comfortable with a range of technologies

*Proficiency in video creation

*1 year experience in a marketing or customer success role, or relevant internships

Hybrid role based in London, Shepherds Bush

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  E-Learning Providers

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