Customer Success Advisor - United Kingdom

Safe Security; London; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading cybersecurity company in London seeks a Customer Success Manager with a passion for cyber risk. The successful candidate will own customer journeys, ensuring satisfaction and success while providing advisory support to high-level clients. Join a team committed to redefining digital security.

Benefits

Unlimited vacation policy

High-trust work environment

Commitment to continuous learning

Qualifications

• 5+ years of experience in risk consulting or customer success.
• Strong project management and attention to detail.
• Ability to advise CXOs and comfort in fast-paced environments.

Responsibilities

• Own the entire customer journey from onboarding to value realization.
• Act as the 'voice of the customer' within the company.
• Develop trusted advisor relationships with CISO/CIOs and IT teams.

Skills

Cybersecurity

Customer empathy

Project management

Advisory skills

Job description

At SAFE Security, our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change. We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together.

We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.

Location: London - Remote

Experience: 5-10 years

Core Responsibilities:

• Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
• Acts as the "voice of the customer" inside the company
• Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
• Owns metrics such as NRR, NPS, and value realization
• Becomes a SAFE platform expert and help customers become self-sufficient
• Assists in identifying and documenting best practices and ensuring customer environments align with them
• Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
• Communicates and tracks customer product enhancements with SAFE Product Management
• Present customer business reviews to executive business owners and technical customer contacts
• Travel to customer locations will be required

Essential Skills/ Qualifications/ Experience:

• Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, customer success
• Takes an advisory approach to large Fortune 1000 customers
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs
• Comfort with building, ambiguity, and high growth chaos in a startup environment

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you!