Customer Strategy Manager

JR United Kingdom; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading AI targeting company seeks a Customer Strategy Manager in London to drive client success and manage product delivery in a hybrid work environment. The ideal candidate will bring expertise in data-driven products and a collaborative spirit to help foster strong client relationships and deliver exceptional service.

Benefits

Eligible for NEST Pension Scheme

Flexible working hours

Responsibilities

• Manage the delivery of products to clients on time
• Manage client campaigns such as advertising campaigns
• Handle client requests for new features and liaise with the technical team
• Maintain and update platform documentation to support client usage
• Deliver product demos to clients and prospects
• Manage user access and ensure platform compliance
• Ensure clients have access to the data they need

Skills

Familiarity with data products and APIs

Experience in polling or survey analysis

Ability to clearly explain complex products to clients

Commercial awareness and experience working with clients

Strong interest in marketing, data targeting, and AI

Excellent written and spoken communication skills

Collaborative, conscientious team player

Comfortable working in a startup environment

The right to work in the UK

Job description

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Salary: From £50,000- £70,000 per annum (depending on experience)

Location: Canary Wharf, London (Hybrid: minimum 3 days/week in office)

Contract:Commencing as a six-month fixed term contract role with probationary reviews at three and six months.Upon successful completion of six months discussions to be held to move to a permanent contract.

Looking for an exciting challenge in AI?

Come and join one of the UK’s fastest-growing AI targeting and insight platforms.

We’re Bombe — our mission is to build the best audience insight and targeting model in the world, helping organisations better connect with their customer base. We believe we’ve done just that.

We're an early-stage startup operating at the intersection of public opinion, audience insight, ad targeting, and artificial intelligence. We’re already creating value for some of the UK’s most exciting organisations, including the Greater London Authority, Camden Market, and Juicy Marbles. Our work has been featured by the BBC, The Guardian, and Politico. The role is based in our offices in Canary Wharf at least 3 days a week.

The Role

We’re looking for a Customer Strategy Manager to lead client success and ensure the effective use of our platform.

You’ll work closely with our CEO and Lead Growth Strategist to:

• Manage the delivery of products to clients on time
• Manage client campaigns such as advertising campaigns
• Handle client requests for new features and liaise with the technical team to implement them
• Maintain and update platform documentation to support client usage
• Deliver product demos to clients and prospects
• Manage user access and ensure platform compliance
• Ensure clients have access to the data they need, working with our polling partners at Deltapoll

What We’re Looking For

You’ll ideally bring experience from a polling, data science, or SaaS environment, with a strong understanding of data-driven products.

Required Skills:

• Familiarity with data products and APIs
• Experience in polling or survey analysis (preferred)
• Ability to clearly explain complex products to clients
• Commercial awareness and experience working with clients
• Strong interest in marketing, data targeting, and AI (preferred)
• Excellent written and spoken communication skills
• Collaborative, conscientious team player
• Comfortable working in a startup environment. Startups aren't for everyone
• The right to work in the UK

The Offer

• Salary: £50,000-£70,000 per annum. Permanent position subject to 6 month probationary period.
• Pension: Eligible permanent employees can enrol in our NEST Pension Scheme
• Flexible Working: We support hybrid working and flexible hours to promote a healthy work–life balance

Reporting to: Chief Executive Officer

Closing data for applications is Friday 13th June but we will appoint before if a qualified candidate applies

Note: We have a recruitment plan in place and kindly ask that recruitment agencies do not contact the company or the CEO directly.