Customer Solutions Engineering Lead

HireQ Talent; Coventry; Remote; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Fully Remote UK

Job summary

HireQ Talent is seeking a Lead for Customer Solutions Engineering to guide a fast-growing SaaS business across Europe. You will lead a team of Solutions Engineers and Pre-Sales professionals, bridging technology and commercial outcomes while shaping integration strategies.

This senior role requires strong customer engagement, technical leadership, and a track record in API-driven integrations. The position is fully remote within the UK with a salary up to £80,000.

Qualifications

• Experience leading customer-facing engineering teams in SaaS.
• Proven ability to translate business needs into technical solutions.
• Strong track record in integrations and API-led design.
• Experience with pre-sales activities.
• Excellent stakeholder management and communication.

Responsibilities

• Lead and develop Solutions Engineers and Pre-Sales Consultants.
• Serve as senior technical advisor in engagements.
• Oversee complex integration and implementation projects.
• Collaborate with Product and Engineering to deliver requirements.
• Drive onboarding and solution delivery improvements.

Skills

SaaS

Customer-facing

Pre-Sales

Leadership

API integrations

EDI knowledge

Stakeholder management

Commercial acumen

Job description

Lead the Technical Customer Journey for a Technology Business Expanding Across Europe

HireQ Talent is partnering with a growing technology business that has built a successful SaaS platform and is entering an ambitious phase of international growth, with expansion plans already underway across the Benelux region and further opportunities emerging throughout Europe. This is an exciting time to join a business that is scaling rapidly and investing heavily in its Product and Customer Solutions capabilities.

As part of that growth, we are recruiting a Customer Solutions Engineering Lead to bridge the gap between customers, technology and commercial success.

This is a senior leadership role for someone who combines customer-facing expertise with strong technical understanding and people leadership. You'll take ownership of the Solutions function, lead a team of experienced Solutions Engineers, and play a critical role in helping customers successfully integrate and maximise the value of the platform.

The Opportunity

This is a rare opportunity to join a SaaS organisation at a pivotal point in its growth journey.

You'll become the technical and commercial link between customers, Product and Engineering, helping prospects and customers navigate complex integration requirements while building a scalable Customer Solutions function capable of supporting continued European expansion.

You'll also provide leadership for an established team of Solutions Engineers and Pre-Sales Consultants, creating structure, coaching and direction while allowing the Chief Product Officer to remain focused on strategic initiatives.

What You'll Be Doing

• Leading and developing a team of Solutions Engineers and Pre-Sales Consultants
• Acting as a senior technical advisor during customer engagements and pre-sales activities
• Supporting customers with complex integration and implementation requirements
• Working closely with Product and Engineering teams to ensure customer requirements are understood and delivered
• Providing leadership and structure for the Customer Solutions function
• Helping customers maximise value from platform capabilities and integrations
• Managing technical discovery and solution design conversations
• Supporting strategic partnerships and international growth initiatives
• Driving improvements in customer onboarding, integrations and solution delivery processes

What We're Looking For

This role requires a unique blend of technical expertise, customer engagement skills and leadership capability.

The ideal candidate will be comfortable discussing commercial challenges in one meeting and technical integration requirements in the next.

You’ll bring:

• Experience working within SaaS, logistics, supply chain or technology-driven environments
• Strong customer-facing and pre-sales experience
• Experience leading, mentoring and developing technical or solutions teams
• Excellent stakeholder management and communication skills
• Strong understanding of system integrations and connected software ecosystems
• Experience working with APIs and integration technologies
• Knowledge of EDI and related integration standards
• The ability to translate business requirements into technical solutions
• Strong commercial awareness and customer-centric thinking
• Experience operating in fast-paced, scaling organisations

Ideal Backgrounds

We'd love to hear from individuals who have held roles such as:

• Customer Solutions Lead
• Head of Solutions Engineering
• Solutions Consulting Manager
• Technical Pre-Sales Manager
• Integration Manager
• Head of Customer Solutions
• Solutions Architect (with leadership experience)
• Technical Services Manager
• Customer Success Engineering Lead

Why Join?

Join a SaaS business entering a significant European growth phase

Play a key role in customer adoption, integrations and commercial success

Lead an established team and build future capability

Work closely with Product, Engineering and Executive Leadership

Influence how the business supports customers at scale

Fully Remote UK

Up to £80,000 salary

Genuine opportunity to shape a critical function during a period of rapid expansion

The Bottom Line

If you have a strong background in customer-facing technology roles, understand integrations and APIs, enjoy leading people, and thrive at the intersection of technology, product and customer success, this is an outstanding opportunity.

You’ll join a growing SaaS business at exactly the right time, helping drive customer success, technical adoption and European expansion while building and leading a best‑in‑class Customer Solutions function.

Interested? We'd love to hear from you.