Customer Solutions Engineer | London

Deepki; Camden Town; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading tech firm focused on sustainability is seeking a Customer Solutions Engineer. In this role, you will support clients in implementing their SaaS solutions to enhance energy efficiency and reduce carbon emissions. You will work closely with clients, customize features, and ensure that users are fully trained to leverage the platform for their needs.

Benefits

Flexible working environment

Training and development opportunities

Two-day onboarding session in Paris

Regular social events for team bonding

Qualifications

• Degree in Engineering or Business Management required.
• Experience in project management and client interactions expected.
• Fluency in English is essential.

Responsibilities

• Manage and support the deployment of SaaS solutions for clients.
• Analyze client data and provide ongoing support.
• Foster knowledge sharing through documentation.

Skills

Project management skills

Excellent communication

Strong analytical skills

Team player

Education

Bachelor's or Master's in Engineering or Business Management

Tools

Excel

Python

R

Job description

Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability.

We, Deepki, are currently looking for a Customer Solutions Engineer in London.

You will manage and assist our customers in the deployment of our SaaS solution in order to help them drive energy savings and energy efficiency with the goal to reduce their CO2 & Greenhouse gas emissions.

Missions:

• Collaborate with clients to manage and support the deployment of Deepki's SaaS solution, ensuring successful implementation of energy-saving projects and sustainable practices.
• Customize and configure Deepki features to meet individual client needs, including data-visualization widgets, user inputs, alerts thresholds, energy and CO2 pathways.
• Integrate the platform into clients' IT landscape, establishing interfaces with utilities data-suppliers and creating scripts for custom KPIs related to smart energy and CO2 analysis.
• Provide training and ongoing support to clients' users, ensuring their efficient use of the platform.
• Analyze client data, perform quality checks, and calculate KPIs for energy analysis and energy savings.
• Contribute to the development of advanced processes and automations to enhance data quality and efficiency.
• Collaborate with the product team to envision the future enhancements of the platform.
• Identify additional customer needs, manage customer roadmaps, and propose complementary offers.
• Foster knowledge sharing by producing relevant documentation and expertise notes.

Profile :

• Bachelor's or Master's degree in Engineering or Business Management.
• Project management skills with a focus on quality and methodology.
• Excellent communication and teaching abilities, with fluency in English.
• Strong analytical skills and the ability to analyze data workflows.
• Team player with a keen sense of customer interaction.

Nice-to-Have:

• Interest in Python, R, or other coding languages.
• Familiarity with agile development methods (Scrum, Sprint, etc.).
• Professional experience with Excel.
• Previous experience in utilities, energy efficiency, or building industries.
• Interest in sustainable development and ecological/environmental transition.

You might not meet every requirement mentioned, so if you feel like you only match 70 or 80%, go ahead and apply!

Deepki is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, origin, non-disqualifying physical or mental disability or any other basis covered by law. All employment is decided on the basis of qualifications, passion, merit, and business needs.

The Company has a legal responsibility to ensure that all of its employees have the legal right to live and work in the UK. Please note that your employment will be subject to the Company verifying that you are eligible to work in the UK before you start work.

WHY JOIN DEEPKI?

Deepki is a company with a cause: we work to make the world a better place by reducing real estate’s negative impact on the planet. As a fast-growing tech company focused on ESG, we offer employees a unique workplace where they can make a difference.

We provide a flexible environment where employees can work from home up to 3 days per week (more for software engineers), and organize regular social events to build relationships and spirit among employees.

On top of providing the usual social benefits in all locations, we also invest heavily in the training and development of our employees, and invite all new “Deepkies” to take part in a 2-day onboarding session in Paris during their first 2 months in the company.