Customer Solutions Engineer

Eutelsat Group; London; On-site; GBP 49,000 - 63,000; Full time

Job summary

Join a leading satellite communications company as a Customer Solutions Engineer, where you will drive innovative connectivity solutions across multiple sectors. This role demands a balance of technical expertise and strong client interaction skills, ensuring seamless integration of services. An exciting opportunity to contribute to pioneering space technology awaits you!

Qualifications

• 3 to 5 years of hands-on experience in satellite communications or related fields.
• Experience creating and maintaining technical documentation.
• Ability to configure networking equipment.

Responsibilities

• Design and execute test campaigns for customer integrations.
• Documentation of customer configurations in whitepapers.
• Support construction of end-user test lab and provide guidance on architectures.

Skills

IP networking

Client-facing skills

Problem-solving

Attention to detail

Education

Bachelor's degree in telecommunications, computer science, electrical engineering

Tools

Windows

Linux

Microsoft Office Suite

Job description

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Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Position Overview:

We are seeking a skilled and experienced Customer Solutions Engineer to join our dynamic team. In this position, you will play a crucial role in testing and documenting customer-deployed configurations and solutions across various segments, including Enterprise, Maritime, Government, and Mobility. You will collaborate with internal stakeholders and engage with clients to create test plans, author whitepapers documenting tested solutions, and provide expert guidance on complex customer use cases. In addition, you will contribute to building and maintaining a simulated end-user test environment.

Responsibilities:

• Design and run targeted test campaigns aimed at replicating customer configurations and evaluate their performance and limitations.
• Document proven customer integrations and configurations into whitepapers to showcase the unmatched value of our connectivity services across all use cases.
• Support the construction of a comprehensive end-user test lab, encompassing routing, vCPEs, SDWAN capabilities, test equipment, firewalls, and traffic generators.
• Contribute to maintaining and enhancing the mobile customer lab vehicle and its equipment
• Collaborate with internal stakeholders (Customer Sales Engineering, Operations, Systems Engineering, etc.) to create standardized test templates for end customer setups across multiple segments.
• Assess, evaluate, and provide guidance on complex E2E customer architectures encompassing Metro Ethernet, SDWAN, SIP, Security, IPVPN, as well as enterprise applications to demonstrate the seamless integration of Eutelsat OneWeb's services.
• Present compelling overviews of use cases, technical functionality, interoperability, and performance to distribution partners or end customers through written documents, presentations, demos, whiteboard sessions, or other suitable formats.

Keys to Success:

• 3 to 5 years of hands-on experience in a relevant industry (satellite communications, telco, ISP, etc.), working in a lab environment and maintaining lab equipment and facilities.
• Bachelor (essential) or Master’s (preferred) degree in telecommunications, computer science, electrical engineering, or a related field, or an equivalent combination of training, education, and experience.
• Excellent IP networking experience which includes the ability to configure switches, routers, problem solving and tracing root cause of connectivity issues.
• Experience with Windows, Linux and virtualized environments.
• Working ability to script in Python, Bash or similar languages.
• Excellent communication and client-facing skills, allowing you to effectively engage and collaborate with stakeholders at all levels.
• Proven ability to meet tight deadlines while adapting to new technologies and thriving in a fast-paced team environment.
• Strong attention to detail.
• Demonstrated experience in creating and maintaining comprehensive technical documentation.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Visio.

How You Will Stand Out:

• In-depth knowledge of enterprise telecoms products and services.
• Experience with satcom and systems performance variables and their optimization.
• Experience with Layer 2 and Layer 3 IP networks.
• Certification as a Cisco Certified Network Professional (CCNP-SP/CCIE-SP) or Juniper Network Certified Professional (JNCIP-SP/JCIE-SP), or equivalent.
• Good understanding of RF engineering, 4G/LTE standards, QoS.
• Experience with 4G/5G cellular networks (test, deployment or support).

Where You'll Be: London, UK

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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