Customer Solutions Design Practitioner

BT Group; Manchester; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

10% on target annual bonus

25 days Holiday

Private GP 24/7 for you and family

Carers leave: up to 2 weeks

Job summary

BT Group is seeking a Customer Solutions Design Practitioner to design secure, scalable network solutions for police and government clients. The role involves translating requirements into practical designs, coordinating with architects and delivery teams, and ensuring secure architectures while travel to police sites is required.

Based in the UK with a mix of office and remote collaboration, you will contribute your CCNP-level expertise and security clearance eligibility while shaping critical

Qualifications

• Design and document secure, resilient network solutions for complex environments.
• Explain design decisions clearly to technical and non-technical stakeholders.
• Eligibility to obtain SC and NPPV3 clearance and willingness to travel to police sites.

Responsibilities

• Analyse customer requirements and translate into detailed technical designs.
• Lead solution design engagements, SLAs, and migration plans with third-party coordination.
• Collaborate with architects, customers and project teams across the lifecycle to identify optimal end-to-end solutions.

Skills

Network design

Technical communication

Security clearance eligibility

Tools

Fortinet

SC/NPPV3 clearance process

Job description

Job Description

Job Title: Customer Solutions DesignPractitioner

Req ID: 63524

Job Function: Architecture Solution and Design

Posting Start Date: 12/10/2026

Posting End Date: 20/10/2026

Division: UK Business

Job Location: GBR-Manchester-New Bailey

Advertised Salary: Competitive

NPPV3 Clearance will be required for this role

About the role

This role sits within our Police & Government Design Team, creating and supporting complex in-life technical solutions for police customers. You will work with architects, delivery teams, customers and partners to turn requirements into clear, secure and practical network designs, while contributing specialist knowledge to new business opportunities when needed. Based in Bristol with a mix of office and remote collaboration, the role includes regular travel to regional police headquarters and offers the opportunity to improve services that matter to communities

What you’ll be doing

• Analyse and challenge customer requirements, translating them into detailed technical designs that follow agreed design methods and standards.
• Delier solution design engagements, statements of work, migration plans and implementation support, including coordination of third-party deliverables.
• Partner with architects, customers and project teams throughout the lifecycle to identify the best end-to-end solution and explain technical decisions clearly.
• Resolve complex solution and service issues by supporting troubleshooting, root cause analysis, impact assessments and appropriate escalation.
• Improve design and delivery capability by sharing knowledge, monitoring emerging technology trends and using data to identify better ways of working.

Essential Skills / Experience

• Network solution design: Ability to design and document secure, resilient network solutions for complex customer environments.
• Technical communication and collaboration: Ability to review requirements, explain design choices and work effectively with technical and non-technical stakeholders.
• Security and clearance eligibility: Fortinet networking and security capability, together with eligibility to obtain SC and NPPV3 clearance and undertake regular travel to police sites.

Desirable Skills / Experience

• Experience working with police, blue-light, government or similarly secure and regulated customers.
• Current CCNP certification, or equivalent practical networking knowledge gained through experience.
• Existing SC and NPPV3 clearance.
• Candidates do not need to meet every desirable skill to apply. Transferable experience is welcomed.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.