Customer Solutions Consultant - AI SaaS

Marmion; Leeds; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Wellbeing Support

Bright Exchange Discounts

Free Onsite Parking

Regular Team Socials

Job summary

Marmion invites a Customer Solutions Consultant to join our Leeds team. This hands-on, customer-facing role bridges customer needs with our platform’s capabilities, collaborating with Sales, Product and Development to shape solutions and ensure measurable ROI.

You will configure workflows, guide onboarding, and help customers adopt and scale their use of our SaaS platform, working from our Leeds office with a focus on delivering fast value.

Qualifications

• Customer-facing experience across onboarding and pre-sales.
• Experience with APIs, integrations and automation tools.
• Ability to map workflows and translate business processes into technical solutions.

Responsibilities

• Join customer calls to understand processes and identify value from automation.
• Map logical, scalable workflows reflecting how each customer operates.
• Configure customer workflows using APIs, integrations and automation tools.
• Lead onboarding plans with timelines and clear expectations.
• Advise customers to refine workflows post-launch for ROI.
• Encourage adoption and expand customer usage.
• Provide feedback to Product/Development on improvements.
• Collaborate with teams to share customer insights.

Skills

Customer-facing

APIs & Integrations

Workflow design

Sales collaboration

Tools

HubSpot

Salesforce

Zapier

Joblogic

Simpro

Job description

Are you someone who enjoys solving problems, shaping solutions, and working directly with customers to bring their ideas to life? If you thrive at the intersection of technology, process design, and customer delivery, this role offers the perfect blend.

This is a hands-on, customer-facing role where you’ll act as the bridge between customer needs and the platform’s technical capabilities. You’ll work closely with Sales, Product, and Development teams to shape solutions, design workflows, and ensure customers achieve measurable value from the platform.

• £40,000 - £60,000 per annum, dependent on experience
• Leeds - Office Based
• 30 days holiday (rising to 35 days)+ Bank Holidays + Work Anniversary Day Off
• Excellent career progression opportunities within a high-growth SaaS business
• Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials

Key responsibilities:

• Join customer calls to understand their processes and identify where automation can add value.
• Map out logical, scalable workflows that reflect how each customer operates.
• Take ownership of configuring customer workflows using APIs, integrations, and automation tools by converting unstructured inputs.
• Lead customers through structured onboarding plans, ensuring timelines and expectations are well managed.
• Act as a trusted advisor, helping customers refine and optimise their workflows post‑launch.
• Encourage adoption by identifying opportunities to enhance or expand customer usage.
• Support customers in achieving measurable value and clear ROI.
• Work closely with Product and Development teams to share customer insights and influence future improvements.
• Provide feedback on integration needs, workflow enhancements, and onboarding processes.
• Strong understanding of APIs, integrations, and data flows.
• Experience working with SaaS platforms such as CRM, FSM, or automation tools.
• Ability to design logical workflows and translate business processes into technical solutions.
• Exceptional communication skills with an ability to explain technical concepts clearly.
• Customer-facing experience with an ability to manage multiple stakeholder relationships.
• A structured, detail-driven approach with strong problem-solving skills.
• Experience with Field Service Management (FSM) software, such as Joblogic or Simpro.
• Experience with tools such as HubSpot, Salesforce, Zapier.
• Exposure to field service, facilities management or service-based industries/systems.
• Background in pre-sales, implementation, or customer success engineering.
• Commercial awareness and confidence in sales-led conversations.
• Experience delivering fast-paced onboarding or implementation projects.

We are proud to be partnered with a well-funded, ambitious and high-growth AI SaaS start-up that is transforming how businesses automate and scale their operational workflows. They are now looking for a Customer Solutions Consultant to join their team and play a pivotal role in designing, configuring, and delivering customer solutions from pre‑sales through to onboarding and early adoption. This is a role well suited to someone who enjoys variety.

For more on Marmion, check out our 5* reviews on Trustpilot & Google.