Customer Solutions Architect

Delt Shared Services Ltd; Plymouth; Hybrid; GBP 33,000 - 55,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Flex Leave days

Pension matched up to 10%

Leave buy/sell

Employee shopping portal

Job summary

Delt Shared Services in Plymouth is seeking a Customer Architect to bridge customer ambitions with our technical expertise. This role leads, advocates, and collaborates to shape IT strategies and guide complex challenges with clarity and confidence.

You'll work with customer IT leaders to translate requirements into solution designs and roadmaps, influencing our technology direction and ensuring real business impact. This is a senior, strategic customer-facing role in a hybrid environment.

Qualifications

• Experience in technical leadership roles such as solutions or enterprise architecture.
• Strong relationship-building and communication with senior stakeholders.
• Solid understanding of core infrastructure, Microsoft 365 and cloud environments.
• Certifications in architecture, service management, project management or change management.
• Experience designing and implementing IT solutions in managed services environments.
• Expertise in workshop facilitation, problem solving, and solution design.
• Ability to challenge technical teams to deliver optimal results.

Responsibilities

• Build deep, trusted relationships with customers, acting as their advocate and technical guide.
• Partner with customers to develop and refine their IT strategies, ensuring alignment with future trends and business needs.
• Keep Delt aligned with customer requirements by understanding their technology stack and objectives.
• Lead the design of tailored solutions with Delt teams to create practical and impactful proposals.
• Translate complex technical concepts into clear, actionable insights for audiences at all levels.
• Deliver, support, and manage IT governance practices to ensure quality and compliance.

Skills

Solutions architecture

Enterprise architecture

Service delivery

Program management

Stakeholder management

Cloud platforms

Technical leadership

Microsoft 365

Tools

Microsoft 365

Job description

Location: Plymouth/Hybrid (expectation of 2-days per week in office or on-site with customer)

Salary: Starting up to £55,000 p.a. (DOE)

Contract Type: Full Time, Permanent (37 hours per week)

At Delt Shared Services, we don’t just deliver IT solutions - we partner with our customers to transform their technology landscapes. The Customer Architect is a pivotal role, bridging the gap between our customers’ ambitions and our technical expertise. This is your opportunity to lead, advocate, and collaborate, helping shape IT strategies and solving complex challenges with clarity and confidence.

The Opportunity

As a trusted advisor, you’ll work closely with customer IT leaders to understand their goals, priorities, and strategies, translating their requirements into solution design and strategic action. By building strong relationships, you’ll guide them in developing technology roadmaps that align with their objectives and prepare them for the future.

Internally, you’ll be the customer’s voice, ensuring we fully understand their infrastructure, applications, data, and future aspirations. Your insights will influence Delt’s own technology roadmap and ensure our solutions deliver real impact. Whether designing innovative solutions or driving key changes, your contributions will help turn our customers’ visions into reality.

What You’ll Be Doing

• Build deep, trusted relationships with customers, acting as their advocate and technical guide.
• Partner with customers to develop and refine their IT strategies, ensuring alignment with future trends and business needs.
• Keep Delt aligned with customer requirements by maintaining a clear understanding of their technology stack, strategies, and objectives.
• Lead the design of tailored solutions, working with Delt teams to create practical and impactful proposals.
• Simplify complex technical concepts into clear, actionable insights for audiences at all levels, from front-line staff to C-suite leaders.
• Delivering, supporting, and managing IT governance practices to ensure quality and compliance throughout design and delivery.

We’re seeking an individual with a strong technical foundation, strategic mindset, and exceptional communication skills.

• Proven experience in technical leadership roles such as solutions or enterprise architecture, service delivery, or program management.
• A holistic understanding of how different technologies integrate to align with business goals.
• Exceptional communication skills, particularly in translating technical concepts into business value for senior leaders.
• Strong relationship-building skills with customers, suppliers, and internal teams.
• Solid understanding of core technical infrastructure, Microsoft 365, and both public and private cloud environments.
• Certifications in architecture, service management, project management or change management.
• Experience in designing and implementing technical or service-based solutions, ideally within an IT managed service environment.
• Expertise in workshop facilitation, problem solving, solution design, and fostering innovation and collaboration.
• Confidence in challenging technical teams to deliver optimal results for customers.

Why Delt?

At Delt, we deliver critical IT and business support services that help our partners - including local authorities, the NHS, and schools - do what they do best. We are purpose-driven, people-centred, and proud of the impact we make.

Benefits include;

• Generous holiday allowance of 25 days plus bank holidays
• Up to 12 Flex Leave days a year
• Matched contribution pension scheme up to 10% of salary
• Opportunities to buy and sell leave
• Employee shopping savings portal