-️ Customer Solutions Architect

Fleet; Fleet; On-site; USD 48,000 - 480,000; Full time

Job summary

An innovative startup in the device management space is seeking a dedicated professional to manage post-sales technical relationships with customers. This role involves guiding deployments, championing product adoption, and ensuring customer success through strong relationships and effective communication. With a focus on collaboration, you'll work closely with internal teams to prioritize customer needs and address technical challenges. If you have a passion for delivering exceptional customer experiences and thrive in a dynamic environment, this opportunity offers a chance to make a significant impact in a rapidly growing company.

Qualifications

• 5+ Jahre Erfahrung im Gerätemanagement und Unterstützung von Unternehmenskunden.
• Starke Fähigkeiten in technischer Kommunikation und Kundenbeziehungen.

Responsibilities

• Verwalten von technischen Beziehungen zu Kunden und Unterstützung bei der Implementierung.
• Zusammenarbeit mit internen Teams zur Definition von Onboarding-Plänen und Erfolgskriterien.

Skills

Gerätemanagement

Technische Kommunikation

Kundenbeziehungen

Problem-Lösungs-Fähigkeiten

Technische Eskalationen

Tools

Fleet

Intune

Jamf Pro

Workspace One

osquery

SQLite

GitOps

Terraform

Tines/Torq

Salesforce

Google Suite

GitHub

Job description

Ever wondered if your employer is monitoring your work computer?

Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".

You can read more about the company in our handbook, which is public and open to the world.

tldr; Fleet Device Management Inc. is a recently-funded Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with enterprise IT and security teams.

Your primary responsibilities

• Own post-sales technical relationships with Fleet customers, managing multiple customer environments and technical escalations with confidence and clarity.
• Partner closely with customers and internal teams to define onboarding plans, set success criteria, and guide deployments from kickoff through adoption.
• Champion product adoption, technical health, and customer advocacy by building strong relationships with key stakeholders.
• Use data and tooling to track deployment progress, customer health, and engagement, keeping everything organized and visible for the broader team.
• Work cross-functionally with product and engineering to represent customer needs and help prioritize the roadmap with real-world feedback.
• Proactively identify blockers and risk indicators that could impact customer success or retention, and work quickly to address them.
• Communicate clearly and confidently, with both internal stakeholders and customer executives, engineers, or technical admins.
• Comfort navigating Slack, Salesforce, Google Suite, and GitHub to stay in sync and get work done.

If most of these qualities sound like you, we would love to chat and see if we're a good fit.

Minimum Qualifications

• Extensive background in device management working with, deploying, and supporting tools (like Fleet, Intune, Jamf Pro, Workspace One, etc).
• Skilled at balancing technical escalations, renewals, and day-to-day priorities without losing sight of what matters most for the customer.
• Able to influence technical stakeholders—from hands-on engineers to executives—and build alignment around Fleet's value.
• You genuinely care about delivering a fantastic customer experience and ensuring their voice is heard inside Fleet.
• Experience working with enterprise customers on complex technical challenges, acting as the main technical point of contact throughout their journey.
• Collaboration: You thrive in a team setting, know when to lead and when to listen, and are equally comfortable strategizing or rolling up your sleeves.
• 5+ years of experience supporting enterprise customers in the device management space, while working on custom scripts and 'solutioning' of workflows that don't exist in the current toolkit.
• You’re a natural communicator, enjoy being customer-facing, and bring a problem-solving mindset to every interaction.
• Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines/Torq, and open source tools. Experience working alongside IT, SRE, CPE, or SecOps teams.

“One of the best teams out there to go work for and help shape security platforms.”

The salary range for this role is $48,000 - $480,000. Fleet provides competitive compensation based on our compensation philosophy, as well as comprehensive benefits.