Customer Solutions Advisor - Entry Level

@Druce; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the real estate sector, @Druce is seeking an Entry Level Customer Solutions Advisor to support clients in a branch-based role. This position involves customer interaction, managing operations, and contributing to sales through proactive engagement. Ideal candidates will possess a passion for customer service and a desire to excel in the real estate industry.

Benefits

Above-market basic salary

Commission on leads and referrals

Generous annual leave, increasing with tenure

Qualifications

• Experience in customer service or sales.
• Excellent communication skills, both in person and over the phone.
• Strong motivation to deliver exceptional customer service.

Responsibilities

• Greeting new and existing customers at the branch.
• Upselling/cross-selling products (e.g., insurance, mortgage).
• Managing office operations and providing administrative support.

Skills

Customer Service

Communication

Sales

Education

Bachelor’s degree (preferred, not required)

Job description

Druce & Co (International) Limited | Full time

Customer Solutions Advisor - Entry Level

Notting Hill, United Kingdom | Posted on 06/17/2025

@Druce is evolving, and we’re recruiting the best in the market to be part of the journey. As we continue our growth, we are opening new branches in Chiswick, Fulham, and Kensal Rise.

As the only 200-year-old “start-up” in London, we understand that we’re unique. That’s why we need highly ambitious, action-oriented individuals to help develop a market-leading platform. We offer comprehensive property services, from new homes to management, aiming to position ourselves at the forefront of London's market.

Our potential is just beginning to be unlocked, and our Customer Solutions Advisor will be instrumental in this journey. These roles are vital to our success, and we’re excited to present this opportunity.

The Role

With a passion for customer solutions and a naturally curious nature, the Customer Solutions Advisor will work closely with their team to support clients and ensure excellent service. This branch-based role supports both sales and lettings through:

• Greeting new and existing customers entering the branch.
• Upselling/cross-selling our products (e.g., insurance, mortgage).
• Managing office operations and providing administrative support to sales and lettings teams.
• Maintaining office schedules and coordinating appointments.
• Responding to inquiries via phone, email, and in person, providing timely and accurate information.
• Qualifying inbound client leads and understanding their requirements.
• Updating all incoming leads in the CRM database.
• Carrying out outbound calls from the branch database to generate leads.
• Managing office inventory, supplies, and equipment.
• Coordinating with external vendors and contractors.
• Handling incoming and outgoing mail, packages, and deliveries.

The Person

@Druce attracts individuals who are highly accountable, proactive, and customer-focused. We value those who embody these qualities and are eager to make a difference in real estate.

Ideal candidates will have:

• Experience in customer service or sales.
• A bachelor’s degree with relevant qualifications (preferred but not required).
• Excellent communication skills, both in person and over the phone.
• A strong motivation to deliver exceptional customer service and build long-term relationships.
• A systematic approach to sales and a strong work ethic.
• Ambition to develop and succeed in real estate.

What’s in it for you?

This is a unique opportunity to be part of our exciting developments at @Druce and to differentiate yourself in the real estate industry.

We believe our success is driven by our people, and hard work is rewarded:

• Above-market basic salary.
• Commission on leads and referrals.
• Generous annual leave, increasing with tenure.

As an equal opportunities employer, Druce is committed to fair treatment and does not tolerate discrimination based on age, disability, sex, sexual orientation, pregnancy, race, religion, gender identity, or marital status.