Customer Solutions Advisor - Entry Level

Druce & Co; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the property sector, Druce & Co is seeking a dedicated Customer Solutions Advisor at the entry level to join their growing team in London. In this branch-based role, you will support sales and lettings, foster client relationships, and contribute to office operations. Ideal candidates are customer-focused and eager to excel in the real estate industry. This position offers competitive salary and commission opportunities.

Benefits

Above market basic salary

Commission on leads and referrals

Generous annual leave, increasing with tenure

Qualifications

• Experience in a customer service or sales environment.
• Excellent communication skills and ability to connect with clients.
• Highly motivated to provide the best customer service.

Responsibilities

• Provide the initial greeting for new and existing customers entering the branch.
• Manage office operations and provide administrative support to sales and lettings teams.
• Respond to enquiries and provide timely information to customers.

Skills

Customer service experience

Excellent communication skills

Motivation to provide best customer service

Education

Bachelor’s degree preferred

Job description

Customer Solutions Advisor - Entry Level

Join to apply for the Customer Solutions Advisor - Entry Level role at @Druce

Customer Solutions Advisor - Entry Level

Join to apply for the Customer Solutions Advisor - Entry Level role at @Druce

@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opening Chiswick, Fulham and Kensal Rise branches!

As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.

@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opening Chiswick, Fulham and Kensal Rise branches!

As the only 200 year old “start up” in London, we get it – we’re not like the rest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.

We are only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excited to introduce this opportunity to the market.

The role

With a passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both sales and lettings through the following:

• Provide the initial greeting for any new and existing customers entering the branch.
  
• Up-sell/cross-sell our products to all customers engaging with @Druce (e.g. insurance, mortgage etc.).
  
• Manage office operations and provide administrative support to the sales and lettings teams
  
• Maintain office schedules and coordinate appointments and meetings
  
• Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues
  
• Understand the requirements of inbound clients and qualify leads
  
• Ensure all incoming leads are created and updated in the CRM database
  
• Carry outbound calling from the Druce branch database to generate leads for MAs
  
• Manage and maintain office inventory, supplies, and equipment, ensuring the office is fully stocked and functional
  
• Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support
  
• Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries
  

The person

@Druce we’re different – and that means we attract different people. Our people are highly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves – that’s what sets us apart.

We are looking to enlist people who embody this through:

• Experience in a customer service or sales environment
  
• A bachelor’s degree with relevant qualifications preferred but not necessary
  
• Excellent communication skills and able to connect with clients, both in-person and over the phone
  
• Highly motivated to provide the best customer service and develop relationships over the long term
  
• Strong work ethic with a systematic approach to Sales
  
• Highly ambitious individuals who want to develop and succeed in the world of real-estate
  
  

What’s in it for you?

Aside from an opportunity to embed yourself in the exciting developments we’re working on @Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey.

However, we truly believe the success of what we’re doing is underpinned by our people, and with hard work comes reward. So, what’s in it for you?

• Above market basic salary
  
• Commission on leads and referrals
  
• Generous annual leave, increasing annually with tenure
  
  

As an equal opportunities employer, Druce is committed to the equal treatment of all current and perspective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identify, or marriage and civil partnership.

To apply, click the link to get started!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

Referrals increase your chances of interviewing at @Druce by 2x

Get notified about new Customer Advisor jobs in London, England, United Kingdom.

London, England, United Kingdom 1 week ago

Customer Experience Lead (Full-Time) - Oxford Street

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

London, England, United Kingdom 1 week ago

London, England, United Kingdom 17 hours ago

Customer Support Advisor - 18 Months Fixed Term

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 34 minutes ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

Greater London, England, United Kingdom 4 weeks ago

Client Advisor - Loewe, Selfridges Women's Ready to Wear

London, England, United Kingdom 2 weeks ago

Customer Service Agent - PART TIME - Gatwick Airport

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 months ago

Epsom, England, United Kingdom 1 month ago

City Of London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

BOTTEGA VENETA - Client Advisor (Heathrow T2)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.