Customer Solutions Advisor

Caledonia Housing Association; Perth; Hybrid; GBP 9,000 - 14,000; Part time

Benefits offered by this job

36 days annual leave

Sector-leading pension scheme

Flexi-time system

Health benefits

Cycle to work

Healthcare cash plan including depend-

Job summary

Caledonia Housing Association is seeking a Customer Solutions Advisor to join our Customer Services team on a hybrid basis, based in Perth. The role is 15 hours per week as a fixed-term maternity cover, with a supportive environment and a focus on delivering practical, personalised service.

You will handle diverse enquiries via multiple channels and act as the first point of contact, diagnosing issues and providing effective solutions while maintaining our ethos of putting residents and

Qualifications

• You will have relevant Customer Service experience and ability to be the first point of contact for all Caledonia customer enquiries.
• You will be responsible for receiving, diagnosing and implementing solutions based responses to all Caledonia customer service requests.
• You will work with a range of contact channels including telephone, face to face, email, IT portals and social media.

Responsibilities

• Serve as the first point of contact for customer enquiries across multiple channels (phone, in person, email, portals and social media).
• Diagnose issues and implement effective, customer-focused solutions.
• Collaborate with internal teams to provide timely updates and resolve requests.

Skills

Customer service experience

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Customer Solutions Advisor

Reference: JUN20264176

Expiry date: 2026-08-30 22:59:00.000

Location: Perth

Benefits: Contributory pension, health benefits, flexible working practices, generous holiday entitlement

Location: Perth Office (Hybrid Working pattern)

Contract: 12 Months Fixed Term (Maternity Leave Cover)

Hours: 15 hours per week

Closing Date: Midnight on Sunday 30 August 2026

Interviews: Week Commencing 31 August 2026

An opportunity to make a positive impact on peoples’ lives and community.

Awarded Housing Association of the Year 2026, Caledonia Housing Association is one of Scotland's leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for.

Our vision is to provide “homes and communities that make lives better”.We are committed to providinghigh qualityaffordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes andin excess of2,000 private owners across 8 local authority areas.

About the Role

We are currently looking for an enthusiastic and motivated individual who will add value to the Associations busy Customer Services team in the role of Customer Solutions Advisor. This exciting role provides the opportunity to work within a multi-disciplined team delivering support services to a range of internal departments and customers.

You will have relevant Customer Service experience and ability to be the first point of contact for all Caledonia customer enquiries. You will be responsible for receiving, diagnosing and implementing solutions based responses to all Caledonia customer service requests. You will work with a range of contact channels including telephone, face to face, email, IT portals and social media. This engagement experience embodies our ethos of “Keep it simple, Keep it personal and Make it right”.

A place where everyone can thrive

The Customer Solutions Advisor is a hybrid role, combining home working with office-based working at our Caledonia Group office in Perth. This is a part-time position working 15 hours throughout the week.

As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits:

• 36 days annual leave, increasing with service
• Promotion of work-life balance and flexi-time system
• Sector-leading pension scheme with employer contributions of up to 12%
• Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work
• FREE membership of a healthcare cash plan, including cover for dependents
• Wellbeing services offering support and confidential advice when you need it most

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. A registered charity no: SC013988.

The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process asrequired.