Customer Services Trainer

Arvato Limited; Datchet; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days + bank holidays pro rata

Life assurance and company pension

Exclusive staff discounts

Job summary

Arvato Limited is seeking a Trainer for our Datchet office to support the automotive client. You will deliver induction and ongoing training, identify knowledge gaps, and work with the client training team to meet short- and long-term objectives.

This on-site role requires collaboration with operations managers and quality analysts to drive continuous improvement in training delivery. The role focuses on ensuring timely completion of mandatory training and creating effective learning

Qualifications

• Experience in training within contact centre environments.
• Experience creating training materials or using training tools/technology.
• FCA-regulated setting experience desirable.

Responsibilities

• Identify training needs and knowledge gaps within the operation and drive continuous improvement.
• Collaborate with client training teams to support the training strategy and tailored plans.
• Develop and deliver induction and ongoing training interventions for staff.
• Plan, schedule and monitor training courses, collect feedback and drive improvements.
• Engage with leadership to support bespoke training and development initiatives.
• Monitor training quality with learner feedback and performance metrics.

Skills

Coaching

Training delivery

Communication

Tools

LMS

Job description

Contract: 6-Month Fixed-Term Contract, with the potential for extension

Location: Datchet, SL3 9LL, just off the M4

Salary: £30,189 p/a pro rata

Hours: 40 hours per week, Monday to Friday, 9:00am–6:00pm, fully onsite at our Datchet office.

Future shapers. Experience makers

The Role:

This is an exciting opportunity to work as a Trainer for our Automotive account at our Datchet Office. You will be responsible for supporting and empowering colleagues to deliver good outcomes to the customer base of our market‑leading automotive client. This will be done through delivery of all customer service advisor operational training activity, including initial induction and ongoing training interventions, continuous improvement or quality‑led/identified training needs analysis, new/changed process or product training, and promoting the ongoing achievement of all annual mandatory training being completed on time.

You will be working with our client’s training team to support them in achieving their short- and long‑term business objectives, while also delivering our own contractual quality and service delivery obligations.

* Please note this is an on-site position, and there is no opportunity to work remotely/homebased.

What you’ll do:

• Identify training needs and knowledge gaps within the operation, working closely with Team Managers, Quality Analysts, and Senior Operations Managers to drive continuous improvement


• Collaborate with client training teams to support and contribute to the overall training strategy and the development of tailored training plans


• Enhance the team’s training portfolio by promoting company-wide development opportunities and targeted learning programs for employees and managers


• Partner with service delivery teams to plan, schedule, and monitor training courses, ensuring completion, collecting trainee feedback, and using insights to improve future sessions


• Regularly engage with operational leadership teams to support them in delivering bespoke training, learning interventions, and development initiatives


• Monitor training delivery quality through learner feedback and performance measures, taking action to continually improve outcomes and enhance the learner experience


• Create and deliver regular knowledge checks and assessments to ensure knowledge retention and successful training outcomes

What you’ll bring to the table:

• Strong demonstrable experience working in a contact centre environment is desirable, preferably within an FCA-regulated setting

• Experience in creating training materials or using training tools/technology would be useful, but we’re open to different approaches


• An understanding of training processes, procedures, or training administration would be an advantage


• Creative, energetic and a positive role model with commercial and business acumen

Minimum Criteria:

• A passion for, and demonstrable experience of, coaching, supporting others, and driving results


• Excellent communication and facilitation skills


• Excellent time management and organisational skills


• Strong demonstrable experience in facilitating training/coaching

In return, we’ll offer you:

• 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)


• Excellent on the job training and on-going core skills development


• Life assuranceand access to a company pension scheme (after qualifying period)


• Exclusive staff discounts at holiday, leisure & other retailers,so you can buy and do the things you love for less


• An employee assistance programme to ensure your wellbeing


• A shuttle bus from the local train stations directly to our office


• Monthly employee-voted awards to recognise your achievements


• Unique career opportunities


• A chance to work as part of a great team in a rewarding role


• Fantastic facilities at our Datchet office including on-site gym

• Credit checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required

Diversity & Inclusion Statement:

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.