Business Trainer

ACTIVATE GROUP LIMITED; Peterborough; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced parental pay

Life assurance

Free breakfasts and fruit

Birthday surprise

Job summary

Activate Group Limited is seeking a Business Trainer in Peterborough to deliver the Academy training plan for new team members and assess trainees. You will support ongoing operational training requirements and ensure high-quality delivery across the induction program.

The role involves working with the People department to develop engaging content, maintain training records, and apply Lean methodologies where appropriate.

Qualifications

• Clear and concise verbal, written and digital communication.
• Identifies learning intervention improvements and provides solutions.
• Able to collaborate with key stakeholders and maintain partnerships.
• Pursues self-development with an active PDP.
• Applies Lean thinking to training activities.
• Designs content to a high standard for the audience.
• Maintains professional standards and confidentiality.

Responsibilities

• Deliver all contact centre inductions within the Academy.
• Update induction resources to keep content relevant.
• Collaborate with SMEs to ensure content accuracy.
• Create engaging, interactive training activities for varied learners.
• Support upskilling with stakeholders.
• Act as first point of contact for training queries from new starters.

Skills

Verbal and written communication

Presentations

Stakeholder collaboration

Self-development planning

Lean / process thinking

Content design

Professional conduct

Job description

Job Title: Business Trainer

Location: Peterborough

Department: People

Contract Type: Permanent

About the role

We’re looking for a Business Trainer to join ourteam, and play a key role in delivering the Academy training plan to new team members ensuring all training is delivered to a high standard and all academy trainees are supported and assessed appropriate in conjunction with supporting ongoing Operational training requirements.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Deliver all contact centre inductions within the Academy
• Support the creation and updating of all Induction resources ensuring that the material remains relevant and appropriate to the requirements
• Collaborate with subject matter experts and stakeholders to ensure content is accurate and understood by the trainer before delivering it within the Academy
• Assist in building training activities that are interactive, engaging and cater to a range of learning styles
• Support any upskilling requirements in collaboration with key stakeholders
• Acting as a point of support for all training related queries from new team members and People Managers
• Maintain any process documents, ensuring material is up to date and relevant
• With appropriate guidance, apply lean methodology concepts to all activities that you complete.
• Complete training records and assessments for all team members in the Academy at agreed points in time to evaluate competency, suitability for the role and feedback to the appropriate People Manager

Skills and experience

• Clear and concise verbal, written and digital communication. Engaging presentation style ensuring group participation and interactivity
• Identifies learning intervention improvements and provides solutions
• Able to collaborate with all key stakeholders and ensures a good working partnership with key stakeholders
• Seeks out self-development opportunities with a working PDP.
• Uses learning methodologies and collaboration to solve learning requirements (underpinned by Lean methodology).
• Designing content to high standard that is fit for purpose
• Exerts professional standards, maintains confidentiality and is a role model for new team members and peers

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday, including bank holidays

• Personal health cash plan– claim back the cost of everyday healthcare such as dental and optical check-ups

• Enhanced maternity, paternity, adoption and shared parental pay

• Life assuranceat three times your basic salary

• Free breakfasts and fresh fruit

• Abirthday surprisefor everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres inHalifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our ownActivate Accident Repair (AAR)body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen– Be accountable. Take the initiative, work fast, and do a great job.

• Strive for better– Be bold. Challenge the norm - make small improvements often.

• Win together– Be a team player. Win together, learn together, respect each other.