Customer Services Team Leader

Sodexo; Ipswich; On-site; GBP 27,000 - 29,000; Full time

Job summary

Sodexo is seeking a Customer Services Team Leader at Ipswich Hospital to enhance patient experiences through effective service delivery. In this leadership role, you'll manage frontline services, ensuring a welcoming front-of-house experience while supervising teams effectively. Join us to make a daily difference in healthcare!

Benefits

Mental health and wellbeing resources

Employee Assistance Programme

Free health & wellbeing app with virtual GP access

Discounts on high street brands

Retirement savings plan

Full training and protective uniform provided

Flexible working and a dynamic team environment

Opportunities for learning and development

Qualifications

• Experience in a healthcare or supervisory role.
• Understanding of Helpdesk systems or hospital support services.
• Full UK driving license.

Responsibilities

• Lead Helpdesk, Reception, and Car Parking teams to ensure high-quality service.
• Ensure helpdesk calls are answered and logged according to SLAs.
• Supervise the reception team for a welcoming experience.

Skills

Customer Service

Communication

IT Skills

Organisational Skills

Adaptability

Education

Good General Education

Job description

Healthy outcomes start with positive patient experiences.

• 37.5 Mon - Fri 08.00 to 16.00 some flexibility required
• £13.36 per hour
• Location is Ipswich Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: IP4 5PD

Please take the time to read the attached job description

Job Introduction

Healthy outcomes begin with great patient experiences.

As Customer Services Team LeaderforSodexo, based at Ipswich Hospital, you'll play a key role in delivering a professional, compassionate, and efficient front-line service that enhances the experience of patients, visitors, and staff alike.Whether it's ensuring helpdesk calls are handled swiftly, reception areas remain welcoming, or car parking operations run smoothly, you'll be at the heart of a service that truly makes a difference every day.This is your opportunity to lead with purpose in a busy healthcare environment where your people skills, attention to detail, and commitment to customer care will shine.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.

What you'll do:

• Lead and support the Helpdesk, Reception, and Car Parking teams to deliver a high-quality, professional service.

• Ensure all helpdesk calls are answered, logged, and monitored in line with service level agreements, taking prompt action where needed.

• Supervise the reception team to maintain a welcoming and informative front-of-house experience throughout core hours.

• Collaborate with parking attendants to ensure site access policies are enforced with compassion and professionalism.

• Maintain accurate rosters and cover arrangements, ensuring continuity of service at all times.

• Resolve queries and complaints efficiently and in line with procedures, ensuring exceptional customer service is at the heart of everything you do.

What you bring:

• A good general education and Health & Safety awareness.

• Confident communicator with excellent customer service and IT skills.

• Organised, adaptable and calm under pressure in a fast-paced environment.

• Able to work flexible shifts, including weekends and evenings when required.

• Experience in a healthcare or supervisory role.

• Understanding of Helpdesk systems or hospital support services.

• Full UK driving license.

What we offer:

Working at Sodexo isn't just a job - it's a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications - so don't wait!

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

Keywords:

nhs, healthcare, health and care , Visitor Services, Helpdesk Management, Reception Supervision, Customer Service, Healthcare Support Services, Team Leadership, Facilities Coordination, Service Excellence, customer services team leader