Customer Services & Supply Chain Coordinator M/F/D

Seqens group; Billingham; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Seqens Custom Specialties in the North East of England seeks a Customer Services & Supply Chain Coordinator to support order processing, logistics and customer liaison. You will work closely with sales, production and carriers to ensure on-time delivery and accurate documentation.

The role requires strong organisation, IT and communication skills, with experience in SAP and import/export processes. It offers a challenging, collaborative environment within a top-tier COMAH site.

Qualifications

• Experience in customer service and supply chain within chemicals/manufacturing.
• Ability to manage order processing, documentation and carrier coordination.
• Strong communication and organisational skills with deadline discipline.

Responsibilities

• Receive and process sales orders with customers to meet delivery dates.
• Check price lists against orders and prepare export/import documentation.
• Negotiate freight rates and liaise with hauliers to ensure on-time delivery.
• Maintain stock records and coordinate with operations for production slots.
• Support accounts with invoice queries, credit blocks and cost allocations.

Skills

Customer service

Supply chain

Logistics

SAP

Communication

Organization

Tools

SAP

Job description

Job Title

Customer Services & Supply Chain Coordinator M/F/D

Reference

2026-1897

Job Family / Sub-family

Supply chain - Logistics

Contract Type

Permanent

Company / Establishment

A long-established Specialty chemicals producer with a Platinum Ecovadis rating based in the North East of England, supplying over 400 customers via 2 manufacturing sites with its own R&D facilities

Our 4 key businesses are: Personal Care, Proprietary Reduced Environmental Impact products, Solvent Recovery, Custom Manufacturing to serve sectors including Cosmetics, Oil & Gas, Homecare, Animal Nutrition, Lubricants

What makes the difference?

We are a top tier COMAH site where Health and Safety is at the core of how we operate, we pride ourselves on an excellent health and safety record and work hard to ensure the safety of all

Our people are our biggest asset and we have long been a champion of the Better Health at Work programme having gained ‘maintaining excellence' rating for many years. This also extends to a strong ethos of support and opportunity for progression of our staff

Would you like to join an innovative group with a strong entrepreneurial spirit and a culture of excellence?

The Seqens story began in 2003 in the Lyon, France area. Since then, the group has grown steadily to become a major global player in pharmaceutical solutions and specialty ingredients. We offer our customers contract manufacturing services and a broad portfolio of active ingredients and pharmaceutical intermediates. Today, Seqens employs nearly 2,700 people across 3 continents and 9 countries. With 15 production sites and 5 R&D centers, we support over 1,500 customers worldwide

Position Context

Seqens Custom Specialties is one of Europe’s largest contract manufacturers. It has two sites on Teesside employing over 180 people and is now one of Europe’s largest providers of custom manufacturing services to blue chip petrochemical and speciality chemical companies as well as to smaller companies with niche applications.

This role supports the efficient running of the Supply Chain function and reports to the Supply Chain Manager.

Responsibilities

• Receiving and processing sales orders and close liaison with customers to ensure order is acknowledged and delivered on the requested delivery date
• Checking appropriate price lists against customer orders
• Preparation of the correct documentation and liaising with the bank as necessary
• Checking and obtaining the most economical freight rates for specific delivery destinations, using approved hauliers
• Close liaison with hauliers on a daily basis to ensure on-time delivery of customer orders and providing the correct carrier notifications and shipping documents
• Preparation of documentation for Exports
• Liaising with customs brokers for Import and Export
• Ensuring correct details are entered and updated onto the appropriate Movement Database
• Liaising with operations personnel on requirements for delivery of raw materials to meet production slots
• Inputting and processing purchase orders and close liaison with suppliers and hauliers to co-ordinate deliveries of raw materials to ensure arrival within specific timescale
• Preparing month-end reports to customers as required
• Supporting and liaising with Commercial Managers
• Liaising with outside storage companies for stock movements. Co-ordinating container loading where necessary and ensuring that correct documentation is available at the time of despatch
• Supporting the accounts department with regard to credit blocks, queries on invoices, creating return orders and approving costs etc
• Logging customer complaints
• Maintaining agreed stock levels to reflect the requirements of the business and ensure customer orders can be met
• Liaising with operations on stock production and co-ordination of appropriate drumming slots to meet customer requirements

Required Skills

• Customer service/supply chain experience in a chemical manufacturing environment would be a distinct advantage
• Previous logistical experience preferred
• Experience of Import/Export logistics preferred
• Experience of Deep sea, Short sea and EU logistics preferred
• Excellent organisational and planning skills
• Excellent written and verbal communication
• Must be able to work to deadlines with minimal supervision
• Good attention to detail and accuracy
• Excellent I.T. skills
• Experience in SAP
• Must be eligible to work in the UK

Diversity & Inclusion

At Seqens Custom Specialties, we are committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, including but not limited to; race, ethnicity, gender, age, sexual orientation, disability and religion. We encourage all qualified candidates to apply and join us in fostering a culture of respect, openness and inclusion.

Accessibility

Should you have any accessibility requirements that would facilitate your application process, please [e-mail]