Customer Services / Sales Consultant

Brook Street; Gillingham; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A leading company is seeking an experienced Customer Service or Telesales agent for a 9-month maternity cover contract. This role involves maintaining customer relationships, processing orders, and achieving sales targets. Ideal candidates will have a strong background in customer service and sales administration, with excellent communication skills and the ability to work independently.

Qualifications

• Proven experience in sales administration and customer service, particularly via telephone.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with attention to detail.

Responsibilities

• Maintain strong relationships with assigned accounts and proactively engage with customers.
• Make required outbound calls daily to build relationships with customers.
• Achieve a high level of accuracy on all orders and upsell to increase order size.

Skills

Sales administration

Customer service

Communication skills

Organisational skills

Relationship building

CRM software proficiency

Analytical skills

Job description

Up to £24280.00 per annum + Pro Rata 9 Month Mat Leave Contract

9 month maternity cover working Monday to Friday 9am - 5.30pm with Hybrid working 3 days required in the office.

Are you an experienced Customer Service or Telesales agent looking for an immediate start?
We are recruiting for a Maternity Leave Cover Contract for 9 months with the possibility of extension.

You will:

• Maintain strong relationships with assigned accounts, proactively engaging with customers to maximise sales and profit potential.
• Make required outbound calls daily to build relationships with customers.
• Keep customer records up to date on inhouse CRM system
• Reactivate lost accounts and monitor customer spending to identify potential declines.
• Achieve a high level of accuracy on all orders, upselling and cross-selling to increase order size and value.
• Meet or exceed sales, gross profit, lost call, and territory growth targets as set by the Line Manager.
• Process orders and enquiries.
• Record and update the customer database with relevant information, ensuring all records are accessible and up to date.
• Ensure accurate and timely reporting of all activities.
• Maintain a positive work atmosphere by being receptive to new ideas and supporting team members.
• Communicate with customers in a professional manner, both written and verbal.

Required Skills & Qualifications:

• Proven experience in sales administration and customer service, particularly via telephone.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with attention to detail.
• Ability to build and maintain relationships with clients.
• Proficient in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Self-motivated with a results-driven approach.
• Experience in upselling and cross-selling techniques.
• Strong analytical skills to monitor customer spending and identify trends.

If you have a background in customer service please submit your CV for review today, this job is an immediate start for the right candidate.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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