Customer Services Representative - Bilingual English and Italian

MiniMed Group; Watford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Job summary

MiniMed is seeking a Customer Service Representative in Proactive Services to help people with diabetes. You will lead proactive outbound support, onboarding coaching, and ongoing care throughout the MiniMed therapy journey, building confidence and strengthening loyalty.

The role requires a Bachelor’s degree or 1 year in customer service, fluency in English and Italian, superb communication, and the ability to learn new tools in a evolving MedTech environment.

Qualifications

• Bachelor’s degree or at least 1 year of customer service experience.
• Fluent in English and Italian with strong communication skills.
• Proactive, organised and able to learn new tools in MedTech.

Responsibilities

• Deliver proactive outbound support at key stages of therapy journeys.
• Lead onboarding coaching to build confidence and therapy adherence.
• Collaborate with internal partners to ensure coordinated care and retention.

Skills

Multilingual (EN/IT)

Education

Bachelor’s degree

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.# **About the Role****Job Description** As a Customer Service Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers. **Key Responsibilities*** Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention* Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management* Contribute to ongoing program and process improvements to enhance outreach effectiveness* Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs* Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs **Required Knowledge and experience*** Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment* Multilingual, fluent in English and Italian* Strong communication and interpersonal skills with a customer-first mindset* Proactive and organised, with strong time management and ability to prioritise.* Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment# **Physical Job Requirements**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. # **Benefits & Compensation** **MiniMed offers a competitive salary and flexible benefits package**At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.