Customer Services & Logistics Coordinator

Osborne Appointments; Luton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

OA Group is recruiting a Customer Service & Logistics Coordinator in Luton. The role focuses on ensuring seamless customer experience and efficient movement of goods across Europe, with hybrid working and 37.5 hours weekly.

Key duties include supporting regional revenue targets, handling orders end-to-end, and coordinating with third-party hauliers to ensure on-time delivery. A strong logistics background and ERP/NetSuite proficiency are preferred.

Qualifications

• Experience within logistics, supply chain or international freight.
• Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently.
• Highly organised, detail-driven and solutions-focused in a fast-paced, regulated environment.

Responsibilities

• Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans.
• Act as the main point of contact for customers and suppliers, delivering responsive service by phone and email.
• Manage the end-to-end order process from receipt to delivery completion.
• Coordinate international logistics with third‑party hauliers to ensure on-time, in-full delivery of goods.
• Maintain accurate customer, order and quality documentation, ensuring ISO9001/ISO14001 compliance.
• Capture and report customer feedback and opportunities to support regional growth.

Skills

ERP usage

Excel

multitasking

customer service

Tools

NetSuite

Job description

Role: Customer Service & Logistics Coordinator

Location: Luton

Hours: Monday to Friday, 37.5 hours a week + hybrid working

Salary: GBP30,000 - GBP38,000 per annum

OA are currently looking to recruit for an experienced Customer Service & Logistics Coordinator to join an independently owned, growing business based in Luton.

As a Customer Service & Logistics Coordinator you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.

Duties of a Customer Service & Logistics Coordinator:

• Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
• Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
• Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
• Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
• Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
• Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth

What we would like from you:

• Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
• Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
• Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
• Professional, confident communicator
• Proactive team player
• Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous

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